Novel Hotel City Center
Novel Hotel City Center - Sheikh Hamdan Bin Mohammad St(5th St) - Al Danah - Zone 1 - Abu Dhabi - United Arab Emirates
Gumo's take
Novel Hotel City Center in Abu Dhabi is a mid-range hotel known for its central location and friendly, professional staff. Guests frequently praise the cleanliness of the rooms and the helpfulness of specific staff members like Adeel, Imran, and Pooja. While the hotel offers a range of amenities including a pool, spa, and multiple dining options, some reviews note that the rooms and facilities are showing signs of age and may require renovation. It is well-suited for travelers seeking a convenient location and good service, though not necessarily a luxury experience.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 70
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 72
What guests love
- Highly praised staff, particularly Adeel, Imran, and Pooja, for their friendly, professional, and accommodating service.
- Clean and well-maintained rooms, with many guests noting the spotless condition and attention to detail.
- Strategic central location, close to shops, restaurants, and public transportation, making it convenient for travelers.
Worth knowing
- Rooms and some facilities are described as outdated or in need of renovation, with complaints about old furniture, carpets, and general wear.
- Issues with parking, including lack of free options and reliance on valet services, which some guests found inconvenient.
- Occasional service inconsistencies, including unresponsive housekeeping and unfriendly or discriminatory behavior from some staff members.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Fitness center (extra charge)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Private bathroom
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Nightclub
- Kid-friendly
- Pool
- Outdoor pool
- Hot tub
- Parking (extra charge)
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Business center
- Meeting rooms
- Air conditioning
- Coffee maker
- Minibar in some rooms
Common questions
Is the hotel's location convenient for exploring Abu Dhabi?
Yes, Novel Hotel City Center is strategically located in the central area of Abu Dhabi, close to shops, restaurants, and public transportation, making it convenient for travelers.
What do guests say about the hotel's staff?
Guests frequently praise the staff, particularly Adeel, Imran, and Pooja, for their friendly, professional, and accommodating service, which is a key strength of the hotel.
Are the rooms and facilities in good condition?
While the rooms are noted for being clean and well-maintained, some guests mention that the rooms and facilities are showing signs of age, with outdated furniture and carpets that may require renovation.
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