DoubleTree by Hilton Madinah Gate
DoubleTree by Hilton Madinah Gate, 7965 King Abdul Aziz Rd, Al Hadra, Madinah 42368, Saudi Arabia
Gumo's take
DoubleTree by Hilton Madinah Gate is a modern 4-star hotel known for its excellent service, cleanliness, and convenient location near the Haramain High-Speed Railway station and Medina Airport. It is particularly well-suited for pilgrims and business travelers due to its efficient shuttle service to key religious sites like Masjid al-Nabawi and its proximity to transportation hubs. Guests consistently praise the friendly and professional staff, the quality of the breakfast buffet, and the hotel’s modern, well-maintained rooms. Despite a few criticisms about pricing and location, the hotel is highly recommended for its hospitality and comfort.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 88
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 92
What guests love
- Outstanding staff service, with numerous guests specifically praising individuals like Ahmed Mekki, Hassan, and Abdul Samad for their professionalism and kindness.
- Modern, clean, and well-designed rooms with comfortable bedding and a pleasant ambiance, as noted in multiple reviews.
- Efficient and frequent shuttle service to Masjid al-Nabawi and other key locations, which is a major convenience for pilgrims and visitors.
Worth knowing
- Some guests found the hotel to be overpriced for its location, especially given that it is farther from the main religious sites compared to other hotels in the area.
- A few negative reviews highlighted issues with reception staff being unprofessional or dishonest, including one guest who felt misled about room upgrades.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator
- Coffee maker
- Private bathroom
- Shower
- Restaurant
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Boutique shopping
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Business center
- Meeting rooms
- Arabic
- English
- Filipino
- French
- Hindi
- Indonesian
Common questions
Is there a shuttle service to Masjid al-Nabawi available from the hotel?
Yes, the hotel provides an efficient and frequent shuttle service to Masjid al-Nabawi, which is a major convenience for pilgrims and visitors.
What do guests say about the hotel staff?
Guests consistently praise the staff for their professionalism and kindness, with specific mentions of individuals like Ahmed Mekki, Hassan, and Abdul Samad. However, a few reviews noted unprofessional behavior from some reception staff.
Does the hotel offer breakfast, and what is the general guest feedback on it?
Yes, the hotel offers a breakfast buffet, and it is one of the few in the area with this amenity. Guests have positively noted the quality of the breakfast service.
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