Hotel Arcadia Regency
Hotel Arcadia Regency, NH47, Near Iron Bridge, Alappuzha, Kerala 688001
Gumo's take
Hotel Arcadia Regency in Alappuzha is a mid-range property offering traditional rooms and suites with ocean views, an outdoor pool, and a laid-back atmosphere. While it appeals to budget-conscious travelers seeking proximity to the backwaters and city center, the hotel is marked by inconsistent service and recurring issues with room cleanliness and maintenance. Guests have praised the food quality and location, but many have reported poor staff behavior, malfunctioning amenities, and unhygienic conditions.
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Research this stayHow guests rate it
- Location
- 70
- Facilities
- 52
- Staff & Service
- 40
- Room Comfort & Cleanliness
- 48
What guests love
- Good food quality, with several guests praising breakfast and dinner options.
- Convenient location near the city center and backwaters, making it accessible for tourists.
- Some guests noted helpful and courteous staff, particularly in front office and housekeeping roles.
Worth knowing
- Recurring complaints about poor room maintenance, including broken AC units, lack of exhaust fans, and unpleasant odors.
- Unsatisfactory staff behavior, with multiple reports of rudeness, unresponsiveness, and poor customer service.
- Issues with amenities such as non-functional Wi-Fi, limited TV channels, and lack of hot water in bathrooms.
- Hygiene concerns in rooms and bathrooms, including unclean surfaces, presence of insects, and unhygienic food.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Air conditioning
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
Common questions
What are the main issues guests have reported with the hotel's service and staff behavior?
Guests have reported recurring issues with staff behavior, including rudeness, unresponsiveness, and poor customer service. These concerns were mentioned 164 times in negative feedback, making service one of the most discussed topics among guests.
Is the hotel's food quality a strong point, and what do guests say about it?
Yes, food quality is a key strength of the hotel. Guests have praised the breakfast and dinner options, with 'food quality' being mentioned 10 times in reviews and receiving 58 positive sentiments, though it also had 69 negative comments.
What are the common complaints about the hotel's room conditions and amenities?
Common complaints include poor room maintenance, such as broken AC units, lack of exhaust fans, and unpleasant odors. Guests also reported issues with amenities like non-functional Wi-Fi, limited TV channels, and unhygienic conditions in rooms and bathrooms.
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