Hotel LA
Hotel LA, Civil Lines, Bareilly, Uttar Pradesh 243001
Gumo's take
Hotel LA in Bareilly is a mid-range hotel with a 2.0-star rating and a 3.6/5 aggregate review score, known for hosting weddings and events due to its banquet facilities and large lawn. It offers amenities like a pool, fitness center, and bar, which are rare in the area. However, the hotel suffers from recurring issues with cleanliness, maintenance, and service quality, as highlighted in numerous negative reviews. While a few guests praised the food and location, the majority of feedback points to poor room conditions, unprofessional staff, and subpar hygiene. It may appeal to those prioritizing event hosting over comfort, but is not recommended for leisure travelers seeking a reliable stay.
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Research this stayHow guests rate it
- Location
- 68
- Facilities
- 58
- Staff & Service
- 45
- Room Comfort & Cleanliness
- 42
What guests love
- One of the few hotels in Bareilly with a restaurant, bar, pool, and fitness center, making it a unique option for events and functions.
- Positive mentions of the hotel's location, described as accessible and convenient for exploring the city.
- A few guests highlighted excellent food quality and professional staff in specific instances, indicating potential for good service when standards are met.
Worth knowing
- Recurring complaints about poor room maintenance, including broken AC, dampness, dirty bathrooms, and cockroach infestations.
- Unprofessional and unresponsive staff, with multiple reports of slow service, lack of training, and poor customer support.
- Low cleanliness standards, with reports of stained linens, unhygienic food service, and unclean facilities.
- Issues with room amenities, including missing or non-functional items like fans, electric sockets, and refrigerators.
Amenities
- Wi-Fi
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking
- Local shuttle
- Pet-friendly
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Pool
- Fitness center
- Air conditioning
- Kitchen
Common questions
Does Hotel LA have a restaurant and bar, and how are they rated?
Yes, Hotel LA has a restaurant and bar, which are rare in Bareilly. While the bar has positive mentions from 14 guests, the restaurant received mixed feedback with 2 positive and 5 negative reviews.
What are the main issues guests have reported about the hotel's cleanliness and maintenance?
Guests have reported recurring issues with cleanliness and maintenance, including dampness, cockroach infestations, dirty bathrooms, and stained linens. Many also noted missing or non-functional room amenities like fans and AC units.
How is the service quality at Hotel LA, based on guest reviews?
Service quality at Hotel LA is mixed, with 49 positive and 54 negative mentions. Guests have reported slow service, unprofessional staff, and poor customer support, though some have noted good service in specific instances.
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