DoubleTree Resort by Hilton Penang
DoubleTree Resort by Hilton Penang, 56, Jalan Low Yat, Puncak Ria, 11100 Batu Ferringhi, Penang, Malaysia
Gumo's take
The DoubleTree Resort by Hilton Penang is an upscale family-friendly hotel in Batu Ferringhi, known for its warm hospitality, spacious rooms, and excellent service. Guests frequently praise the staff for their attentiveness and professionalism, particularly in resolving issues and providing personalized touches like birthday treats and room upgrades. The hotel features a free shuttle, a teddy bear museum, and a large pool that appeals to children. While the breakfast is often highlighted for its variety and quality, some guests note that the food quality can be inconsistent. The hotel is well-suited for families and travelers seeking a comfortable, service-oriented stay with easy access to the beach.
Get your personal match score
Run a live research on DoubleTree Resort by Hilton Penang — fresh prices across booking sites, decoded reviews, and how well it fits your travel style.
Research this stayHow guests rate it
- Location
- 70
- Facilities
- 76
- Staff & Service
- 90
- Room Comfort & Cleanliness
- 82
What guests love
- Outstanding staff service, with many guests praising specific staff members like Shalene, Fazil, and Darwin for their professionalism and attentiveness.
- Spacious and well-maintained rooms with comfortable beds and thoughtful amenities, including late checkouts and room upgrades.
- Family-friendly facilities such as a kids' club, large pool, and a teddy bear museum that appeal to children and parents alike.
Worth knowing
- Some guests reported maintenance issues, including noisy air conditioning, musty smells, and malfunctioning room locks or plumbing.
- Breakfast and dinner food quality is mixed, with some reviews noting that while the variety is good, the taste is occasionally described as 'mid' or 'overpriced for the quality.'
- Location is somewhat remote from George Town and shopping areas, requiring a car or ride-hailing for convenience.
- A few guests mentioned inconsistent housekeeping, with reports of uncleaned rooms or missing amenities.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Outdoor pool
- Adult-only pool
- Lifeguard
- Fitness center (free)
- Treadmill
- Free weights
- Massage
- Spa
- Doctor on call
- Business center
- Meeting rooms
- English
- Mandarin
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (extra charge)
- Self parking (extra charge)
- Valet parking (extra charge)
- Transfer
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator in some rooms
- Minibar
Common questions
Is the hotel suitable for families with children?
Yes, the DoubleTree Resort by Hilton Penang is very family-friendly, offering a kids' club, a large outdoor pool, a teddy bear museum, and activities for children. Many guests praise the hotel's family-oriented facilities and services.
How is the breakfast at the hotel?
The breakfast is generally well-received, with guests praising the variety and quality of the buffet. However, some reviews note occasional inconsistencies in food taste and value for money.
What are the main issues guests have reported with the hotel?
Some guests have reported maintenance issues such as noisy air conditioning, musty smells, and plumbing problems. Additionally, there have been occasional reports of inconsistent housekeeping and mixed reviews about the food quality at the hotel's restaurant.