FabHotel The BTM Palace - Hotel in BTM Layout
FabHotel The BTM Palace - Hotel in BTM Layout, 278, 7th Main Rd, Stage 2, BTM Layout 2nd Stage, BTM Layout, Bengaluru, Karnataka 560076
Gumo's take
FabHotel The BTM Palace is a budget-friendly hotel in Bengaluru's BTM Layout, known for its 24-hour room service and proximity to local attractions like Lalbagh Botanical Garden and Jayanagar Metro Station. While some guests praise its cleanliness, location, and helpful staff, others report recurring issues with room maintenance, cleanliness, and unprofessional behavior from management. The hotel is best suited for budget-conscious travelers seeking a convenient base in BTM Layout, though it may not be ideal for families or those prioritizing high-end comfort.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 58
- Staff & Service
- 63
- Room Comfort & Cleanliness
- 52
What guests love
- 24-hour room service, a rare feature in the area
- Positive feedback on location, with proximity to major landmarks and transport hubs
- Some guests noted friendly and helpful staff, particularly Vinay and Vijay
Worth knowing
- Recurring complaints about poor room maintenance, including broken ACs, broken fixtures, and unclean conditions
- Multiple reports of unprofessional and rude behavior from front desk staff and management
- Issues with misleading online photos and booking discrepancies, including denied reservations and unexpected charges
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Parking
- English
- Hindi
- Private bathroom
- Shower
- Room service (24 hour)
- Breakfast
- Front desk (24 hour)
- Elevator
- Wake up calls
- Housekeeping (daily)
- Doctor on call
- Air conditioning
- Kitchen in some rooms
Common questions
Is the hotel suitable for families?
The hotel may not be ideal for families, as some guests have reported issues with room maintenance and cleanliness, and there are mixed reviews regarding the overall comfort and suitability for family stays.
Does the hotel have 24-hour room service?
Yes, FabHotel The BTM Palace offers 24-hour room service, which is a rare feature in the area and has been positively noted by some guests.
What are the common complaints about the hotel?
Common complaints include poor room maintenance, unclean conditions, broken ACs, and unprofessional behavior from front desk staff and management. Some guests also reported issues with misleading online photos and booking discrepancies.
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