SRS Springs Hotel and Spa

before, SRS Springs Hotel and Spa, Urvasi 19, Siddaiah Rd, off JC Road, opp. Lions eye hospital, Doddamavalli, Sudhama Nagar, Bengaluru, Karnataka 560027

4-star property 4.0 · 2,264 reviews analysed
SRS Springs Hotel and Spa – photo 1
SRS Springs Hotel and Spa – photo 2
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SRS Springs Hotel and Spa – photo 4

Gumo's take

SRS Springs Hotel and Spa is a mid-range hotel in Bengaluru known for its proximity to Lalbagh Botanical Garden and its amenities like an indoor pool, spa, and 24-hour room service. Guests frequently praise the breakfast buffet and restaurant offerings, with specific mentions of the 'Smörgåsbord' and fresh food. While the hotel is appreciated for spacious rooms and professional staff like Rajeshree, Sahil, and Anushree, recurring complaints include poor service from management, cleanliness issues in bathrooms, and a less-than-ideal location surrounded by auto repair shops and garbage. It suits travelers prioritizing dining and location convenience over luxury.

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How guests rate it

Location
58
Facilities
72
Staff & Service
65
Room Comfort & Cleanliness
68

What guests love

  • Highly praised breakfast buffet and restaurant food, with frequent mentions of 'Smörgåsbord' and fresh, tasty meals.
  • Professional and courteous staff, including specific mentions of Rajeshree, Sahil, and Anushree, who are noted for their helpfulness and hospitality.
  • Spacious rooms with modern amenities like refrigerators, coffee makers, and balconies, as well as a 24-hour room service offering.

Worth knowing

  • Poor service from management and front desk staff, with complaints about rude behavior, unfulfilled booking promises, and unprofessional check-in/check-out processes.
  • Bathroom cleanliness issues, including infestations, mold, and lack of basic amenities like hand wash and bathroom mats.
  • Unfavorable location surrounded by auto repair shops and garbage, with limited nearby dining or convenience options.
  • Inconsistent maintenance of facilities like non-functional AC, broken locks, and under-maintained pools and spas.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Smoke-free property
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Cash
  • Kid-friendly
  • Indoor pool
  • Outdoor pool
  • Adult-only pool
  • Massage
  • Sauna
  • Spa
  • Doctor on call
  • Business center
  • Meeting rooms
  • Air conditioning
  • Refrigerator
  • Coffee maker
  • Restaurant
  • Bar
  • Table service
  • Room service (24 hour)
  • Breakfast (free)
  • Breakfast buffet
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Currency exchange
  • Full-service laundry
  • Elevator
  • Wake up calls
  • Housekeeping (daily)
  • Turndown service
  • Parking (free)
  • Self parking (free)
  • EV charger
  • Private car service (extra charge)
  • Car rental onsite
  • Accessible
  • Accessible parking
  • Accessible elevator
  • Accessible pool
  • English
  • Hindi
  • Private bathroom
  • Bathtub in some rooms
  • Shower

Common questions

What are the key strengths of SRS Springs Hotel and Spa in terms of dining?

The hotel is highly praised for its breakfast buffet and restaurant food, with frequent mentions of the 'Smörgåsbord' and fresh, tasty meals. Guests have positively reviewed the restaurant and 24-hour room service, making it a good choice for travelers who prioritize dining.

What are the main complaints about the hotel's service and facilities?

Guests have reported poor service from management and front desk staff, including rude behavior and unprofessional check-in/check-out processes. Additionally, there are recurring complaints about bathroom cleanliness, such as infestations, mold, and missing amenities like hand wash and bathroom mats.

What amenities and facilities does the hotel offer that are unique to the area?

SRS Springs Hotel and Spa offers an indoor pool, sauna, and 24-hour room service, which are rare in the area. It also has a well-regarded restaurant and spa, making it a convenient option for wellness and dining-focused travelers.

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