Courtyard by Marriott Bilaspur
Citymall 36, Courtyard by Marriott Bilaspur, Chowk, Ganga Nagar Sector - 2, Ganga Nagar, Mangla, Bilaspur, Chhattisgarh 495001
Gumo's take
Courtyard by Marriott Bilaspur is a mid-range hotel offering a blend of modern amenities and a central location near City Mall 36. While it is praised for its cleanliness, spacious rooms, and courteous staff, the hotel has faced consistent criticism for subpar food quality, inconsistent service, and recurring maintenance issues. It suits travelers seeking a convenient base in Bilaspur, though expectations should be tempered due to mixed reviews on service and facilities.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 65
- Staff & Service
- 68
- Room Comfort & Cleanliness
- 72
What guests love
- Rooms are generally described as clean, spacious, and well-maintained, with modern amenities like tea/coffee makers and refrigerators.
- Staff is often noted for being courteous and helpful, with several reviews highlighting specific employees like Julita, Yashpal, and Nishita for their exceptional service.
- The hotel's central location near City Mall 36 is a major plus, making it convenient for shopping, dining, and entertainment.
Worth knowing
- Food quality is a recurring issue, with complaints about bland, inconsistent, and overpriced meals, especially in the restaurant and buffet.
- Service is often described as slow and unresponsive, with delays in check-in, room service, and addressing guest concerns.
- Maintenance problems are frequent, including malfunctioning air conditioning, broken room fixtures, and unclean facilities like the pool and washrooms.
- Noise from the adjacent mall, particularly from late-night events, disrupts sleep and is a common complaint from guests.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Checks
- Kid-friendly
- Activities for kids
- Indoor pool
- Outdoor pool
- Adult-only pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Nightclub
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Private car service (extra charge)
- Car rental onsite
- Accessible
- Accessible parking
- Air conditioning
- Refrigerator
Common questions
Is the hotel located near any shopping or entertainment areas?
Yes, the hotel is centrally located near City Mall 36, making it convenient for shopping, dining, and entertainment.
What are the common complaints about the hotel?
Common complaints include subpar food quality, slow and inconsistent service, and frequent maintenance issues such as malfunctioning air conditioning and broken room fixtures.
Are the rooms at Courtyard by Marriott Bilaspur clean and well-maintained?
Yes, the rooms are generally described as clean, spacious, and well-maintained, with modern amenities like tea/coffee makers and refrigerators.
