Hotel City Heart Premium
Hotel City Heart Premium, SCO 202-203-204, Bridge Road, above Tasva, Shopping Plaza, 17C, Sector 17, Chandigarh, 160017
Gumo's take
Hotel City Heart Premium is a 3-star hotel in Chandigarh's Sector 17, known for its central location and rooftop dining experience. It appeals to travelers seeking proximity to shopping and tourist attractions, with a focus on social and dining experiences. The hotel is particularly noted for its terrace and bar, which are frequently mentioned in positive reviews. However, recurring complaints about outdated rooms, cleanliness, and inconsistent service suggest that while the location is a major asset, the property requires significant modernization to match its appeal.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 65
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 58
What guests love
- Strong location in Sector 17, within walking distance to major attractions and shopping areas.
- Positive reviews for the rooftop restaurant and terrace, with guests praising the ambiance and live music.
- Staff members like Tanya Kashyap and Mr. Arvind Kumar are frequently highlighted for their helpful and professional service.
Worth knowing
- Rooms and bathrooms are frequently described as outdated, with poor maintenance and cleanliness issues, including broken fixtures and unpleasant odors.
- Service inconsistencies, including slow response times and unprofessional behavior from some staff members, are reported in multiple negative reviews.
- Noise issues in rooms, particularly from adjacent areas or the kitchen, are a recurring complaint affecting guest comfort.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Checks
- Kid-friendly
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Housekeeping
- Parking (extra charge)
- Car rental onsite
- Local shuttle
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator
- Minibar
Common questions
Is the hotel's location convenient for exploring Chandigarh?
Yes, Hotel City Heart Premium is located in Sector 17, Chandigarh, and is within walking distance to major attractions and shopping areas, including a 6-minute walk to Sector 17 Market. Its central location is frequently praised by guests.
What are the main dining and nightlife options at the hotel?
The hotel is known for its rooftop restaurant and terrace, which are frequently highlighted for their ambiance and live music. It also has a bar and 24-hour room service. Dining and nightlife have strong positive sentiment, with 90 positive reviews for dining and 36 for the bar.
Are the rooms modern and clean?
The rooms are frequently described as outdated, with issues related to maintenance, cleanliness, and unpleasant odors. Guests have reported broken fixtures and noise from adjacent areas or the kitchen, indicating that the property requires modernization.
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