The Fern Residency, Chandigarh
The Fern Residency, Chandigarh, 28/8, Chandigarh Rd, Industrial Area Phase II, Chandigarh, 160002
Gumo's take
The Fern Residency, Chandigarh is a 3-star business hotel known for its modern rooms, rooftop bar, and strong emphasis on hospitality. It is particularly praised for its breakfast buffet and the attentiveness of its housekeeping and restaurant staff, such as Jyoti, Ramesh, and Prakash. While the hotel is well-regarded for cleanliness and service, some guests have reported issues with room size, bathroom conditions, and occasional lapses in staff behavior. It is a popular choice for business travelers and families due to its proximity to attractions like the Japanese Garden and Sukhna Lake.
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Research this stayHow guests rate it
- Location
- 76
- Facilities
- 68
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 72
What guests love
- Highly praised housekeeping and restaurant staff, with specific mentions of Jyoti, Ramesh, and Prakash for their exceptional service and hospitality.
- Positive sentiment around breakfast, with guests noting the variety and quality of the buffet, especially North Indian and vegetarian options.
- Clean and modern rooms, with many guests highlighting the cleanliness and comfort of the accommodations.
Worth knowing
- Several negative reviews mention issues with bathroom conditions, including unhygienic practices and lack of hot water.
- Some guests reported problems with room size and layout, particularly for families, with complaints about cramped and poorly lit spaces.
- A few reviews highlight unprofessional behavior from staff, including rudeness and poor customer service, especially during breakfast.
- Issues with booking and check-in processes, including denied confirmed reservations and slow service at the front desk.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Accessible
- Air conditioning
Common questions
What are the hotel's key strengths in terms of service and amenities?
The Fern Residency, Chandigarh is highly praised for its exceptional housekeeping and restaurant staff, including Jyoti, Ramesh, and Prakash, who are frequently mentioned for their hospitality. The hotel also offers a popular free breakfast buffet with a variety of North Indian and vegetarian options, and it features a rooftop bar, which is a rare amenity in the area.
Are there any common complaints about the hotel's rooms or bathrooms?
Some guests have reported issues with room size and layout, particularly for families, noting cramped and poorly lit spaces. Additionally, there are several negative reviews about bathroom conditions, including unhygienic practices and a lack of hot water.
How is the hotel's location and what nearby attractions are close by?
The hotel is conveniently located within a 4-minute drive of the Japanese Garden, Chandigarh, and is popular with both business travelers and families. The location is generally well-received, with positive sentiment in reviews highlighting its accessibility to local attractions like Sukhna Lake.
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