Arctic Hotel
Arctic Hotel, Near, Vyttila Flyover, Vyttila, Kochi, Ernakulam, Kerala 682019
Gumo's take
Arctic Hotel in Cochin is a 4-star property known for its convenient location near Vyttila and accessible amenities like free parking, Wi-Fi, and a rooftop bar. While it offers spacious, clean rooms and a generally friendly staff, the hotel's dining and restaurant services are a mixed bag, with frequent complaints about food quality and slow service. It is well-suited for budget-conscious travelers, business guests, and those prioritizing location over fine dining. Positive reviews highlight the helpful front desk staff and the rooftop bar experience, while negative feedback often centers on poor food service and occasional maintenance issues.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 80
- Room Comfort & Cleanliness
- 72
What guests love
- Helpful and friendly front desk staff, with several guests specifically praising individuals like Anjana and Vishnu for their service.
- Convenient location near Vyttila, with easy access to public transit and nearby attractions like the Kerala Folklore Museum.
- Well-maintained rooms with amenities like air conditioning, Wi-Fi, and balconies, as noted in multiple positive reviews.
Worth knowing
- Frequent complaints about the restaurant and dining experience, including poor food quality, long wait times, and unavailability of ordered items.
- Issues with room maintenance and cleanliness, including broken locks, malfunctioning AC, and unclean bathrooms as reported in several negative reviews.
- Inconsistent service in the rooftop bar and bar areas, with reports of slow service, rude staff, and unprofessional behavior.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator in some rooms
- Coffee maker in some rooms
- Minibar in some rooms
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Doctor on call
- Business center
- Meeting rooms
- Arabic
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel's dining experience reliable, and what do guests typically say about the food?
The hotel's dining experience is mixed, with frequent complaints about food quality, slow service, and unavailability of ordered items. While some guests have positive feedback, others report dissatisfaction with the restaurant service.
How is the service at the front desk and concierge?
The front desk and concierge service are highly praised, with many guests specifically mentioning helpful staff like Anjana and Vishnu. The service is considered a key strength of the hotel.
What are the main issues guests report with the rooms and amenities?
Guests have reported issues with room maintenance and cleanliness, including broken locks, malfunctioning air conditioning, and unclean bathrooms. While rooms are generally spacious and clean, these maintenance problems are notable concerns.
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