Hill Palace Hotel & Spa (Managed by South Asia Hotel)
Hill Palace Hotel & Spa (Managed by South Asia Hotel), 29c Refinery Road Jn, Irumpanam, Thrippunithura, Kochi, Kerala 682309
Gumo's take
Hill Palace Hotel & Spa (Managed by South Asia Hotel) is a 5-star luxury hotel in Cochin, offering a blend of comfort and convenience for both leisure and business travelers. Known for its two pools, rooftop garden restaurant, and spacious, well-appointed rooms, the hotel is ideal for those seeking a relaxing stay with modern amenities. Guests praise the attentive staff, quality food, and event-friendly facilities, though some have reported inconsistencies in service and maintenance issues.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Spacious and clean rooms with excellent views of the swimming pool and modern amenities like mini bars
- Well-maintained facilities including two pools (private and public), a gym, and a spa with a variety of massage options
- Highly praised staff for their professionalism, attentiveness, and helpfulness, especially during events and check-in/check-out
- Convenient location near the airport, metro station, and popular attractions like the Hill Palace Museum
Worth knowing
- Inconsistent service quality reported by some guests, including unprofessional behavior and failure to address complaints
- Maintenance issues such as water supply problems, stained floors, and outdated bathrooms in some rooms
- Potential noise disturbances from the on-site bar and events, especially during weekends
- Limited accessibility for guests with disabilities, as some reviews mention a lack of suitable accommodations
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Arabic
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Boutique shopping
- Kid-friendly
- Babysitting
- Indoor pool
- Outdoor pool
- Lifeguard
- Hot tub
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator in some rooms
- Coffee maker
- Minibar in some rooms
Common questions
Does the hotel have swimming pools?
Yes, the hotel has two pools: a private and a public pool, both of which are well-maintained and available for guests to enjoy.
Is the hotel accessible for guests with disabilities?
Some reviews mention limited accessibility for guests with disabilities, indicating that suitable accommodations may not be available for everyone.
What are the common guest complaints about the hotel?
Some guests have reported inconsistent service quality, including unprofessional behavior and unresolved complaints, as well as maintenance issues like water supply problems and outdated bathrooms in certain rooms.
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