Hotel Palmyra Grand Inn - Cochin
Hotel Palmyra Grand Inn - Cochin, Cannon Shed Rd, Colombo Jn, Market Rd, near Boat Jetty, Ernakulam, Kerala 682011
Gumo's take
Hotel Palmyra Grand Inn in Cochin is a budget-friendly option known for its strategic location near major attractions like Marine Drive and Ernakulam railway station. While it offers a spa, free breakfast, and accessible amenities, guest feedback is mixed. Positive reviews highlight friendly staff, cleanliness, and convenience, while numerous negative reviews point to poor room maintenance, unhygienic conditions, and issues like cockroaches and bed bugs. It suits travelers prioritizing location and affordability over luxury, but recurring complaints about room quality and service reliability suggest it may not meet expectations for a comfortable or upscale stay.
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Research this stayHow guests rate it
- Location
- 86
- Facilities
- 63
- Staff & Service
- 74
- Room Comfort & Cleanliness
- 52
What guests love
- Convenient location near major attractions and transport hubs like Marine Drive and Ernakulam railway station.
- Friendly and helpful staff, with several reviews specifically mentioning courteous receptionists and housekeeping staff like Krishnendu and Martin.
- Free breakfast and accessible amenities including a spa, 24-hour front desk, and room service.
Worth knowing
- Poor room maintenance and cleanliness, with recurring complaints about cockroaches, bed bugs, stained linens, and musty odors.
- Inconsistent bathroom quality, with many guests reporting old, stained, or broken fixtures.
- Unreliable service and responsiveness, including delayed or unfulfilled requests for room service, toiletries, and amenities.
- Some guests reported misleading online photos and room conditions that did not match expectations.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Spa
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Business center
- Meeting rooms
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Air conditioning
- Refrigerator in some rooms
- Coffee maker in some rooms
- Minibar in some rooms
Common questions
Is the hotel clean and well-maintained?
Guest feedback is mixed regarding cleanliness. While many praise the cleanliness and friendly staff, there are recurring complaints about unhygienic conditions, cockroaches, bed bugs, and stained linens in the rooms.
What are the main positives of staying at Hotel Palmyra Grand Inn?
The hotel's main strengths include its convenient location near major attractions and transport hubs like Marine Drive and Ernakulam railway station, friendly and helpful staff, free breakfast, and accessible amenities such as a spa and 24-hour front desk service.
What issues have guests reported with the rooms and bathrooms?
Numerous guests have reported poor room maintenance, including issues like cockroaches, bed bugs, and musty odors. The bathrooms are also a concern, with complaints about old, stained, or broken fixtures and unclean conditions.
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