Ibex Resorts, Coonoor (Leewood)
Ibex Resorts, Coonoor (Leewood), Leewood Estate, 90-94, Springfield Highfield, Coonoor, Tamil Nadu 643103
Gumo's take
Ibex Resorts, Coonoor (Leewood) is a serene, heritage-style resort nestled in the Nilgiri hills, known for its tranquil ambiance, scenic tea estate views, and exceptional hospitality. It is particularly well-suited for families and groups seeking a peaceful retreat with personalized service and a range of in-house amenities like 24-hour room service, a restaurant, and a game room. Guests consistently praise the staff’s warmth and attentiveness, especially Reshma, Kumar, and Manju, as well as the fresh, flavorful food and the property’s peaceful, scenic location.
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Research this stayHow guests rate it
- Location
- 94
- Facilities
- 88
- Staff & Service
- 96
- Room Comfort & Cleanliness
- 92
What guests love
- Outstanding staff service with personalized and attentive hospitality, as highlighted in numerous reviews and the 'Service' sentiment data (323 positive out of 334 total).
- Scenic and serene location with tea estate views and proximity to attractions like Sim's Park and Highfield Tea Factory, praised in both 'Location' sentiment and guest reviews.
- High-quality dining experience with fresh, flavorful meals and 24-hour room service, supported by strong 'Dining' and 'Breakfast' sentiment scores.
Worth knowing
- One 1-star review reported freezing room temperatures and unresponsive staff regarding additional blankets, indicating occasional lapses in climate control and responsiveness.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Doctor on call
- Accessible
- Coffee maker
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Bicycle rental (free)
- Game room
- Kid-friendly
- Activities for kids
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- English
- Hindi
- Private bathroom
- Shower
Common questions
Does the hotel offer 24-hour room service?
Yes, Ibex Resorts, Coonoor (Leewood) offers 24-hour room service, which is one of the few hotels in the area with this amenity.
How is the service quality at the hotel?
The service quality is highly praised, with 323 positive reviews out of 334 total. Guests have specifically commended the warmth and attentiveness of the staff, including Reshma, Kumar, and Manju.
Is breakfast available at the hotel?
Yes, the hotel offers a breakfast buffet, which is highly appreciated by guests. However, please note that breakfast is an extra charge.
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