Britannia Hotel Coventry
Britannia Hotel Coventry, Fairfax St, Coventry CV1 5RP, United Kingdom
Gumo's take
The Britannia Hotel Coventry is a long-standing hotel in the heart of the city, adjacent to Coventry Cathedral and near major shopping and transport hubs. Despite its convenient location, the hotel has been repeatedly named Britain's worst hotel chain for customer satisfaction. It is best suited only for travelers with no other options due to its poor condition, with reports of mold, broken fixtures, and unhygienic environments. The overall experience is heavily negative, with guests describing the hotel as rundown, poorly maintained, and offering minimal value for the price.
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Research this stayHow guests rate it
- Location
- 70
- Facilities
- 20
- Staff & Service
- 25
- Room Comfort & Cleanliness
- 15
What guests love
- Convenient location in the heart of Coventry, near the coach station, shopping centers, and Coventry Cathedral
- Rooms include basic amenities such as TV, telephone, and tea/coffee facilities
- Proximity to dining options like Bentley's Restaurant and The Bar-Rogue Café Bar
Worth knowing
- Extremely poor room conditions, including mold, broken fixtures, dirty carpets, and unhygienic bathrooms
- Unresponsive and unhelpful staff, with reports of poor communication and lack of service
- Outdated and neglected facilities, with no significant investment in maintenance or refurbishment
Common questions
Is the Britannia Hotel Coventry located in a convenient area?
Yes, the hotel is located in the heart of Coventry, adjacent to Coventry Cathedral and near major shopping and transport hubs, including the coach station.
What are the main issues guests report about the hotel's condition?
Guests report extremely poor room conditions, including mold, broken fixtures, dirty carpets, and unhygienic bathrooms. The hotel is also described as rundown and poorly maintained.
What basic amenities are available in the hotel rooms?
Rooms include basic amenities such as a TV, telephone, and tea/coffee facilities. However, the overall condition and quality of these amenities may be affected by the hotel's poor maintenance.