Mercure Danang French Village Bana Hills
Mercure Danang French Village Bana Hills, An Son Hoa Son Commune, Bà Nà, Đà Nẵng 550000, Vietnam
Gumo's take
Mercure Danang French Village Bana Hills is a 4-star hotel located atop Ba Na Hills, offering a European-style mountain retreat with indoor amenities like a spa, indoor pool, and dining. It is particularly praised for its serene atmosphere at night when crowds are minimal, and for exceptional service from staff like Thierry, Nene, and Chou. While the hotel is known for its unique location and charming architecture, some guests have noted issues with room noise, outdated bathrooms, and inconsistent air conditioning.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 82
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 78
What guests love
- Exceptional service from staff, with many guests specifically praising individuals like Thierry, Nene, and Chou for their helpfulness and professionalism.
- Unique location within the French Village at Ba Na Hills, offering a peaceful and scenic experience, especially at night when the area is less crowded.
- High-quality dining and breakfast buffet, with positive sentiment in Dining (1990 positive) and Breakfast (1069 positive).
Worth knowing
- Some rooms suffer from poor soundproofing and outdated facilities, with complaints about noise from outside and thin walls.
- Issues with air conditioning and temperature control in certain rooms, as noted in the Air Conditioning sentiment (13 positive, 51 negative).
- Bathroom cleanliness and design have been criticized, with negative sentiment in Bathroom (38 positive, 82 negative).
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Cash
- Checks
- Front desk (24 hour)
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator in some rooms
- Coffee maker in some rooms
- Minibar in some rooms
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Golf
- Game room
- Kid-friendly
- Kids' club
- Pool
- Indoor pool
- Hot tub
- Fitness center (free)
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- English
- Vietnamese
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
What are the main issues guests have reported with the hotel rooms?
Some guests have reported issues with room noise due to poor soundproofing, outdated bathroom facilities, and inconsistent air conditioning in certain rooms.
What amenities are available at Mercure Danang French Village Bana Hills?
The hotel offers amenities such as a 24-hour front desk, concierge, free Wi-Fi, dining options, a breakfast buffet, a spa, an indoor pool, a fitness center, and free parking, among others.
What do guests say about the service at this hotel?
Guests have praised the exceptional service from the staff, particularly individuals like Thierry, Nene, and Chou, with overwhelmingly positive sentiment in the Service category (4982 positive).
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