Hotel Crescent Court
Hotel Crescent Court, 400 Crescent Ct, Dallas, TX 75201, United States
Gumo's take
Hotel Crescent Court in Dallas is a luxury hotel known for its sophisticated rooms, rooftop pool, and upscale amenities like a spa and Japanese dining at Nobu. It is particularly popular for weddings and special events, with guests frequently praising the attentive and personalized service from staff such as concierges and front desk personnel. While the hotel is praised for its elegant atmosphere and walkable location near restaurants and attractions, some guests have noted issues with room maintenance, inconsistent service, and hidden fees.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 76
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 82
What guests love
- Exceptional service from staff, including personalized assistance from individuals like concierges and front desk managers.
- High-quality dining experiences, particularly at Nobu, with multi-tiered flavors and positive reviews.
- Spacious and well-appointed rooms, including luxury suites that guests describe as feeling like 'an apartment.'
Worth knowing
- Issues with room maintenance, including broken A/C, malfunctioning toilets, and stained carpets.
- Inconsistent service, with some guests reporting unhelpful or unprofessional interactions at the front desk and concierge.
- Hidden fees and billing issues, such as unexpected resort fees and charges for items like mini-bar snacks.
- Outdated or poorly maintained facilities, including the pool area and gym, which some guests found disappointing for a luxury hotel.
Amenities
- Wi-Fi
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (extra charge)
- Self parking (extra charge)
- Valet parking (extra charge)
- EV charger
- Private car service (free)
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Air conditioning
- Kitchen in some rooms
- Refrigerator
- Microwave in some rooms
- Coffee maker
- Minibar
- Restaurant
- Bar
- Room service
- Breakfast (extra charge)
- Vending machines
- Boutique shopping
- Kid-friendly
- Activities for kids
- Pool
- Outdoor pool
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Business center
- Meeting rooms
- English
- French
- Spanish
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the service at Hotel Crescent Court generally good, and are there any common complaints?
Yes, the service is generally praised, with guests frequently complimenting the attentive and personalized assistance from staff like concierges and front desk personnel. However, some guests have reported inconsistent service, including unhelpful or unprofessional interactions at the front desk and concierge.
What are the dining options at Hotel Crescent Court, and how are they reviewed?
Hotel Crescent Court features upscale dining, particularly at Nobu, which is known for its multi-tiered flavors and positive reviews. Overall, dining at the hotel receives strong positive sentiment, with 65 positive reviews, though there are 14 negative reviews to consider.
Are there any issues with the rooms or maintenance at Hotel Crescent Court?
Some guests have reported issues with room maintenance, including broken A/C, malfunctioning toilets, and stained carpets. While the rooms are generally described as spacious and well-appointed, the negative reviews highlight these as notable concerns.
