Hotel The Grand Cassel
72X4+PR5 Hotel The Grand Cassel, Niranjanpur, Dehradun, Uttarakhand 248171
Gumo's take
Hotel The Grand Cassel in Dehradun is a mid-range hotel known for its event-friendly banquet halls and decent room amenities, including balconies and coffee makers. Guests frequently praise the staff for being helpful and courteous, particularly during events and check-ins. While the hotel has a strong positive sentiment around food and service, some guests report issues with cleanliness, room maintenance, and slow room service. It is a popular choice for families and event organizers due to its spacious halls and proximity to local attractions like the Office for Bali Pass Trek.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 72
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 68
What guests love
- Highly praised staff service, particularly during events and check-ins
- Well-maintained banquet halls suitable for weddings and large gatherings
- Rooms with balconies and views, appreciated by guests
Worth knowing
- Reports of poor room cleanliness, including torn bed sheets, unclean bathrooms, and lingering odors
- Issues with room maintenance, such as broken phones, non-functional exhausts, and malfunctioning lifts
- Slow and inconsistent room service, with some guests reporting delays of up to two hours
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Accessible
- Air conditioning
- Coffee maker
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Bicycle rental (extra charge)
- Hot tub
- Parking (free)
- Self parking
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel suitable for hosting events or weddings?
Yes, Hotel The Grand Cassel is well-known for its event-friendly banquet halls, making it a popular choice for weddings and large gatherings.
What are the common guest complaints about the hotel?
Some guests have reported issues with room cleanliness, such as torn bed sheets and unclean bathrooms, as well as maintenance problems like broken phones and malfunctioning lifts.
Does the hotel offer breakfast, and is it included in the room rate?
Yes, the hotel offers a breakfast buffet, but it is an extra charge and not included in the room rate.
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