Hotel The Grand Cassel
72X4+PR5 Hotel The Grand Cassel, Niranjanpur, Dehradun, Uttarakhand 248171
Gumo's take
Hotel The Grand Cassel in Dehradun is a mid-range hotel known for its event hosting capabilities and generally warm hospitality, particularly for family celebrations and functions. Guests frequently praise the food quality, staff friendliness, and spacious banquet halls, making it a popular choice for weddings, birthdays, and engagements. However, the hotel has received mixed feedback regarding room cleanliness, maintenance, and service consistency. While many guests report a comfortable and welcoming stay, others have highlighted issues with hygiene, broken amenities, and unresponsive management.
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Research this stayHow guests rate it
- Location
- 70
- Facilities
- 68
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 62
What guests love
- Strong event hosting capabilities with spacious banquet halls and good ambiance for weddings and birthdays.
- Positive feedback on food quality and variety, with many guests describing the cuisine as 'delicious' and 'well-prepared'.
- Warm and cooperative staff, with several reviews highlighting the helpfulness of individuals like Mr. Mohan Bhatt, Mr. Jagdeep Ji, and Ms. Suhani.
Worth knowing
- Recurring complaints about room cleanliness, including dampness, bad odors, and unclean linens or towels.
- Issues with maintenance, such as broken lifts, malfunctioning fans, and non-functional room amenities like telephones and intercoms.
- Inconsistent service, with some guests reporting rude or unresponsive staff, particularly at the front desk and housekeeping.
- Parking challenges and limited space, especially for large vehicles or during events.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Accessible
- Air conditioning
- Coffee maker
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Bicycle rental (extra charge)
- Hot tub
- Parking (free)
- Self parking
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel suitable for hosting family events like weddings or birthdays?
Yes, Hotel The Grand Cassel is well-known for its event hosting capabilities, with spacious banquet halls and a warm ambiance, making it a popular choice for weddings, birthdays, and engagements.
What do guests say about the food and dining options at the hotel?
Guests frequently praise the food quality and variety, with many describing the cuisine as 'delicious' and 'well-prepared.' The hotel also offers a dinner buffet and room service, which were mentioned positively in multiple reviews.
Are there any recurring issues with room cleanliness or maintenance?
Yes, there are recurring complaints about room cleanliness, including dampness, bad odors, and unclean linens or towels. Maintenance issues such as broken lifts, malfunctioning fans, and non-functional room amenities have also been reported by some guests.
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