Townhouse Oak Clock Tower Formerly Hotel Ambassador
Townhouse Oak Clock Tower Formerly Hotel Ambassador, Plot Number 11A, Rajpur Rd, near Clock Tower, Ghandi Park, Chukkuwala, Dehradun, Uttarakhand 248001
Gumo's take
The Townhouse Oak Clock Tower Formerly Hotel Ambassador in Dehradun is a budget-friendly hotel located near the Clock Tower and major attractions like Shree Guru Ram Rai Darbar Sahib. While it offers a central location and some positive service experiences, the hotel is plagued by recurring issues with cleanliness, maintenance, and room conditions. Guests frequently report unclean rooms, broken amenities, and unresponsive staff, making it a risky choice for those prioritizing comfort or hygiene. A few positive reviews highlight helpful staff and decent food, but the majority of feedback suggests significant room for improvement.
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Research this stayHow guests rate it
- Location
- 68
- Facilities
- 42
- Staff & Service
- 55
- Room Comfort & Cleanliness
- 38
What guests love
- Some guests praise the helpful and courteous staff, such as Mr. Vashu and Mr. Rohit Negi, who are noted for their responsiveness and good service.
- The hotel is centrally located near the Clock Tower and major shopping and tourist attractions, making it convenient for travelers.
Worth knowing
- Rooms are frequently reported as unclean, with dirty bed sheets, pillows, and bathrooms, as well as broken or non-functional amenities like AC and TV.
- Maintenance issues are widespread, including broken flush systems, non-working water heaters, and cockroach infestations.
- Staff responsiveness is inconsistent, with many guests describing rude or indifferent behavior and a lack of problem resolution.
- The hotel's condition is often described as outdated and poorly maintained, with cracked walls, broken furniture, and a generally unhygienic environment.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Air conditioning
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Room service
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Elevator
- Housekeeping (daily)
- Parking (extra charge)
- Local shuttle
- English
- Hindi
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed reviews regarding cleanliness and maintenance. While some guests praise the service, many report unclean rooms, broken amenities, and maintenance issues like non-working AC, broken flush systems, and cockroach infestations.
How is the service at the hotel?
Service at the hotel is generally positive, with some guests highlighting helpful and courteous staff such as Mr. Vashu and Mr. Rohit Negi. However, there are also reports of inconsistent staff behavior and unresponsiveness to guest concerns.
Is the hotel a good location for visiting nearby attractions?
Yes, the hotel is centrally located near the Clock Tower and major attractions like Shree Guru Ram Rai Darbar Sahib, which is a 9-minute drive away. This makes it a convenient option for travelers exploring Dehradun.
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