Saraya Palace Hotel
Saraya Palace Hotel, Building 10 Street 210, Doha, Qatar
Gumo's take
Saraya Palace Hotel in Doha is a mid-range property offering basic amenities and a convenient location near major attractions like the National Museum of Qatar and Hamad International Airport. While it appeals to budget-conscious travelers or those needing short-term stays, the hotel is frequently criticized for poor cleanliness, inconsistent service, and outdated infrastructure. Some guests praise the friendly front desk staff and rooftop pool with city views, but recurring complaints about room size, maintenance issues, and unresponsive management significantly impact the overall guest experience.
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Research this stayHow guests rate it
- Location
- 65
- Facilities
- 42
- Staff & Service
- 47
- Room Comfort & Cleanliness
- 38
What guests love
- Friendly and welcoming front desk staff, with some guests specifically mentioning individuals like Mr. Ahmed and Youcef for their helpful and courteous service.
- Convenient location within 7 minutes of the National Museum of Qatar and 13 minutes from Hamad International Airport, making it ideal for travelers needing easy access to the city and airport.
- Rooftop pool with city views, praised by a few guests for its cleanliness and atmosphere.
Worth knowing
- Recurring complaints about poor room cleanliness, including dirty carpets, stained linens, and unclean bathrooms, with multiple guests describing 'disgusting' or 'pathetic' conditions.
- Inconsistent and often unresponsive service, with many guests reporting rude or indifferent staff, long wait times at check-in, and failure to address complaints or maintenance issues.
- Outdated infrastructure and small, cramped rooms, with frequent mentions of old carpets, limited space, and poor room ventilation or air conditioning.
- Issues with amenities and facilities, including poor Wi-Fi connectivity, malfunctioning air conditioning, and limited dining options with complaints about food quality and variety.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Air conditioning
- Restaurant
- Parking (free)
- Airport shuttle (extra charge)
Common questions
Is the hotel's Wi-Fi reliable?
Guest feedback indicates mixed experiences with Wi-Fi, with 6 positive, 29 negative, and 1 neutral review. This suggests that Wi-Fi connectivity may be an issue for some guests.
How is the service quality at Saraya Palace Hotel?
Service quality is a mixed experience, with 53 positive and 87 negative reviews. While some guests praise the front desk staff, others report unresponsive or indifferent service.
How far is the hotel from Hamad International Airport?
Saraya Palace Hotel is located approximately 13 minutes from Hamad International Airport, making it a convenient option for travelers needing easy airport access.
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