Atlantis - The Palm
Atlantis - The Palm - Crescent Rd - The Palm Jumeirah - Dubai - United Arab Emirates
Gumo's take
Atlantis The Palm Dubai is a 5-star, ocean-themed luxury resort located on the iconic Palm Jumeirah island. It is best known for its massive Aquaventure Waterpark, the Lost Chambers Aquarium, and a wide range of dining and entertainment options. The hotel caters to both families and couples, offering a mix of adventure and relaxation. While many guests praise its cleanliness, amenities, and staff, others highlight inconsistencies in service and high costs.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Impeccable cleanliness and well-maintained rooms with ocean or city views
- Extensive facilities including a world-class waterpark, aquarium, and multiple dining options
- Attentive and professional staff, with several guests highlighting exceptional service from specific team members
Worth knowing
- Inconsistent service quality, with some guests reporting unhelpful or unprofessional staff interactions
- High costs and occasional discrepancies in pricing and promotions, such as Black Friday offers not being clearly communicated
- Noise disruptions in certain areas, particularly near the waterpark and Nasimi Beach Club
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Checks
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Outdoor pool
- Waterslide
- Lazy river
- Wave pool
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Air conditioning
- Kitchen in some rooms
- Refrigerator in some rooms
- Microwave in some rooms
- Coffee maker
- Minibar
- Private bathroom
- Bathtub
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Beach access
- Tennis
- Snorkeling
- Scuba
- Water skiing
- Game room
- Boutique shopping
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service
- Car rental onsite
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Business center
- Meeting rooms
- Arabic
- Cantonese
- Dutch
- English
- Filipino
- French
- German
- Hindi
- Indonesian
- Italian
- Japanese
- Korean
- Mandarin
- Portuguese
- Russian
- Spanish
- Vietnamese
Common questions
Does Atlantis The Palm Dubai have a waterpark?
Yes, Atlantis The Palm Dubai is best known for its massive Aquaventure Waterpark, which is a major attraction for guests of all ages.
What payment methods are accepted at the hotel?
The hotel accepts credit cards, debit cards, NFC mobile payments, cash, and checks for payments.
Are there any reported issues with service quality at the hotel?
Some guests have reported inconsistent service quality, with a few encountering unhelpful or unprofessional staff interactions, although many have praised the attentive and professional service from specific team members.
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