Atlantis - The Palm
Atlantis - The Palm - Crescent Rd - The Palm Jumeirah - Dubai - United Arab Emirates
Gumo's take
Atlantis - The Palm is a 5-star luxury resort on Dubai's iconic Palm Jumeirah, renowned for its world-class water park (Aquaventure), Lost Chambers Aquarium, and family-friendly amenities. It is particularly popular with families and couples seeking a vibrant, activity-filled stay with access to premium dining, spa services, and a private beach. The hotel is praised for its spacious, clean rooms, exceptional staff service, and immersive guest experiences, including personalized touches like birthday surprises and room upgrades. While the property is large and modern, some guests note that peak-season wait times and inconsistent service can occasionally detract from the experience.
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Research this stayHow guests rate it
- Location
- 93
- Facilities
- 90
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional family amenities, including a large water park, kids club, and private beach access
- Highly praised staff service, with many guests highlighting personalized and attentive interactions
- Spacious, clean, and well-maintained rooms with excellent views of the Arabian Gulf
Worth knowing
- Long wait times for check-in, luggage delivery, and other services during peak seasons
- Some guests reported inconsistent service, including dismissive or unhelpful staff interactions
- Facility overcrowding during busy periods, particularly in the water park and dining areas
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Checks
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Outdoor pool
- Waterslide
- Lazy river
- Wave pool
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Air conditioning
- Kitchen in some rooms
- Refrigerator in some rooms
- Microwave in some rooms
- Coffee maker
- Minibar
- Private bathroom
- Bathtub
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Beach access
- Tennis
- Snorkeling
- Scuba
- Water skiing
- Game room
- Boutique shopping
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service
- Car rental onsite
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Business center
- Meeting rooms
- Arabic
- Cantonese
- Dutch
- English
- Filipino
- French
- German
- Hindi
- Indonesian
- Italian
- Japanese
- Korean
- Mandarin
- Portuguese
- Russian
- Spanish
- Vietnamese
Common questions
Does Atlantis - The Palm have a water park on-site?
Yes, Atlantis - The Palm features a world-class water park called Aquaventure, which is just a 3-minute drive from the hotel. It includes waterslides, a lazy river, and a wave pool, making it a popular attraction for families.
What types of payment methods are accepted at the hotel?
The hotel accepts a variety of payment methods, including credit cards, debit cards, NFC mobile payments, cash, and checks.
Is there a fitness center available for guests?
Yes, Atlantis - The Palm has a free-to-guests fitness center equipped with elliptical machines, treadmills, and weight machines. Guests have positively reviewed the fitness facilities.
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