Kempinski Palace Engelberg
Kempinski Palace Engelberg, Dorfstrasse 40, 6390 Engelberg, Switzerland
Gumo's take
Kempinski Palace Engelberg is a historic, luxury hotel in the Swiss Alps, renowned for its exceptional service, spa facilities, and family-friendly amenities. Guests consistently praise the staff's attentiveness, particularly the 'Ladies in Red,' and the hotel's ability to cater to families with young children through its kids' club and thoughtful accommodations. The spa, with its infinity pool and mountain views, is a standout feature, and the hotel's proximity to the train station and ski slopes makes it a convenient base for exploring the region. While the hotel maintains a high standard of cleanliness and comfort, some guests have noted inconsistencies in service and minor facility issues.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 88
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional staff service, particularly the 'Ladies in Red,' who are frequently highlighted for their attentiveness and personalized care.
- High-quality spa with an infinity pool and mountain views, described as one of the best in the Swiss Alps.
- Family-friendly amenities, including a kids' club, spacious family rooms, and thoughtful provisions for infants and young children.
Worth knowing
- Some guests reported inconsistent service, including rude or unresponsive staff in the restaurant, bar, and front desk.
- Issues with room temperature control and lack of air conditioning in certain seasons, affecting guest comfort.
- Minor facility shortcomings, such as broken appliances, slow Wi-Fi, and spa maintenance issues during peak times.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (extra charge)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Meeting rooms
- English
- French
- German
- Italian
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Bicycle rental (extra charge)
- Golf
- Tennis
- Horseback riding
- Boutique shopping
- Babysitting
- Activities for kids
- Kids' club
- Pool
- Indoor pool
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Air conditioning
- Coffee maker
- Minibar
Common questions
Does the hotel have a spa, and what do guests say about it?
Yes, Kempinski Palace Engelberg has a high-quality spa with an infinity pool and mountain views. Guests frequently praise the spa, with 35 positive mentions and only 4 negative comments in reviews.
Is the hotel family-friendly, and what amenities are available for children?
Yes, the hotel is family-friendly, offering a kids' club, spacious family rooms, and thoughtful provisions for infants and young children. Reviews indicate 21 positive mentions of family amenities, with only 2 negative comments.
What do guests say about the hotel's service quality?
The hotel is known for exceptional service, particularly from the 'Ladies in Red,' who are frequently praised for their attentiveness. However, some guests reported inconsistent service in the restaurant, bar, and at the front desk.
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