KOHINOOR PALACE - A HERITAGE HOTEL
KOHINOOR PALACE - A HERITAGE HOTEL, Vaidehi Nagar, Faizabad, Uttar Pradesh 224001
Gumo's take
KOHINOOR PALACE - A HERITAGE HOTEL is a 4-star property housed in a 19th-century building, offering a blend of historical charm and budget-friendly accommodations. It is known for its heritage ambiance, spacious banquet halls, and breakfast and dinner buffets. The hotel is popular for weddings and family events, with several staff members like Pramod, Manoj, and Rakesh Mishra frequently praised for their hospitality. However, mixed reviews highlight significant issues with room maintenance, cleanliness, and bathroom conditions, which can detract from the overall experience.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 65
- Staff & Service
- 78
- Room Comfort & Cleanliness
- 58
What guests love
- Positive guest experiences with staff like Pramod, Manoj, and Rakesh Mishra, who are frequently praised for their hospitality and service.
- Heritage ambiance and architecture, which provide a unique and nostalgic experience for guests.
- Well-regarded dining options, including breakfast and dinner buffets, with several reviews highlighting the quality and taste of food.
Worth knowing
- Significant issues with room cleanliness and maintenance, including old furniture, broken fixtures, and poor hygiene, as noted in numerous negative reviews.
- Bathroom conditions are a recurring complaint, with many guests reporting broken taps, poor drainage, and unhygienic environments.
- Service inconsistencies, including slow responsiveness and unprofessional behavior from some staff members, particularly at the front desk.
- Noise disturbances from events like weddings, which can impact guest comfort and sleep.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Debit cards
- NFC mobile payments
- Cash
- Checks
- Kid-friendly
- Accessible
- Accessible parking
- English
- Hindi
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Self-service laundry
- Social hour
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Self parking (free)
- Transfer
- Car rental onsite
- Business center
- Meeting rooms
- Air conditioning
Common questions
Is the hotel suitable for hosting weddings or family events?
Yes, the hotel is popular for weddings and family events due to its spacious banquet halls and heritage ambiance, as frequently mentioned in guest reviews.
What are the main issues guests have reported about the hotel?
Guests have reported significant issues with room cleanliness and maintenance, including old furniture, broken fixtures, and poor bathroom hygiene, which are recurring complaints in reviews.
Does the hotel offer dining options like breakfast or dinner buffets?
Yes, the hotel offers both breakfast and dinner buffets, with several reviews highlighting the quality and taste of the food served.
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