Central Hill Resort The Mall Road Gangtok
Central Hill Resort The Mall Road Gangtok, Below The Mall road, 31-A, National Highway, opp. Super Market, Gangtok, Sikkim 737101
Gumo's take
Central Hill Resort The Mall Road Gangtok is a budget-friendly hotel in a central location, ideal for travelers seeking easy access to MG Market and other Gangtok attractions. The hotel is known for its rooftop terrace and restaurant, and some guests praise the helpful and courteous staff. However, the property has mixed reviews regarding room cleanliness and maintenance, with many noting outdated facilities and hygiene issues. While the location and service are strong points, the overall experience can vary significantly depending on the condition of the room and responsiveness of the staff.
Get your personal match score
Run a live research on Central Hill Resort The Mall Road Gangtok — fresh prices across booking sites, decoded reviews, and how well it fits your travel style.
Research this stayHow guests rate it
- Location
- 82
- Facilities
- 52
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 48
What guests love
- Excellent location near MG Market and other key attractions, with many guests noting the convenience of the central position.
- Positive mentions of the rooftop terrace and restaurant, with some guests enjoying the views and food.
- Helpful and courteous staff in some reviews, particularly Mr. Imran Khan and others who assisted with room upgrades and requests.
Worth knowing
- Numerous complaints about poor room cleanliness, including mold, fungus, dirty linens, and unhygienic bathrooms.
- Outdated and poorly maintained rooms and facilities, with some guests describing the property as 'pathetic' or 'filthy'.
- Issues with basic amenities like water supply, functioning lifts, and Wi-Fi, which were frequently reported as problematic.
- Inconsistent service quality, with some staff described as rude or unresponsive to guest complaints.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Private bathroom
- Shower
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Parking
- Airport shuttle (extra charge)
- Local shuttle
Common questions
Is the hotel located near major attractions in Gangtok?
Yes, Central Hill Resort The Mall Road Gangtok is in a central location and is just a 9-minute walk from MG Market, making it convenient for exploring key attractions in Gangtok.
What are the main concerns guests have about the hotel's cleanliness?
Guests have reported numerous issues with cleanliness, including mold, fungus, dirty linens, and unhygienic bathrooms. The overall cleanliness of the rooms has a negative sentiment of 67 out of 80 total mentions.
How is the service quality at the hotel?
Service quality is mixed. While some guests praised the helpful and courteous staff, particularly Mr. Imran Khan, others reported rude or unresponsive service. The service topic has 163 positive and 115 negative mentions in reviews.
People also searched for
MAYFAIR Spa Resort & Casino, Gangtok
Gangtok
★ 4.5 (4,761 reviews analysed)
Mayfair Spa Resort & Casino, Gangtok is a 5-star luxury resort nestled in the foothills of the Himalayas, offering a…
The Atrium
Gangtok
★ 4.7 (4,100 reviews analysed)
The Atrium in Gangtok is a 3-star hotel known for its prime location on MG Marg, modern and spacious rooms with mountain…
Lhonark Residency
Gangtok
★ 3.2 (4,000 reviews analysed)
Hotel Lhonark Residency is a budget-friendly accommodation in Gangtok, offering essential amenities like free WiFi…
The Fern Denzong Hotel & Spa Gangtok
Gangtok
★ 4.2 (3,791 reviews analysed)
The Fern Denzong Hotel & Spa Gangtok is a 4-star hotel located in Gangtok, Sikkim, offering 70 to 100 guestrooms with…
Udaan Hotels | Woodberry Hotel & Spa
Gangtok
★ 4.5 (3,086 reviews analysed)
Udaan Woodberry Hotel & Spa is a 4-star hotel in Gangtok, Sikkim, known for its serene ambiance, exceptional…
YANGTHANG HERITAGE HOTEL
Gangtok
★ 4.7 (2,604 reviews analysed)
Yangthang Heritage in Gangtok is a 4-star hotel that blends Sikkimese heritage with modern comforts, offering panoramic…