Central Hill Resort The Mall Road Gangtok
Central Hill Resort The Mall Road Gangtok, Below The Mall road, 31-A, National Highway, opp. Super Market, Gangtok, Sikkim 737101
Gumo's take
Central Hill Resort The Mall Road is a mid-range hotel located in the heart of Gangtok, offering a blend of traditional Sikkimese culture and modern amenities. It is best suited for travelers seeking a centrally located base to explore local attractions, with a rooftop garden and multi-cuisine restaurant as key highlights. While the hotel has a strong location and some positive guest experiences, it also faces criticism for inconsistent cleanliness, outdated facilities, and occasional poor service. The property has undergone recent renovations, and some guests have praised the friendly and helpful staff.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 70
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 65
What guests love
- Strategic location near major attractions like MG Marg and Lal Bazaar
- Rooftop garden and terrace offering scenic views
- Multi-cuisine restaurant with positive reviews on food quality
- Friendly and helpful staff in some guest experiences
Worth knowing
- Inconsistent room cleanliness and maintenance, with reports of broken fixtures and dirty linens
- Unreliable amenities such as water supply, Wi-Fi, and lift functionality
- Some staff members described as unresponsive or unhelpful
- Rooms and some facilities appear outdated and in need of modernization
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Private bathroom
- Shower
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Parking
- Airport shuttle (extra charge)
- Local shuttle
Common questions
Is the hotel located in a convenient area for exploring Gangtok?
Yes, Central Hill Resort The Mall Road is located in the heart of Gangtok, near major attractions like MG Marg and Lal Bazaar, making it a strategic base for travelers.
What are the main guest complaints about the hotel?
Guests have reported inconsistent cleanliness, outdated facilities, and unreliable amenities such as water supply, Wi-Fi, and lift functionality. Some staff members have also been described as unresponsive or unhelpful.
What are the positive aspects of the hotel that guests have highlighted?
Guests have praised the hotel's friendly and helpful staff, the rooftop garden with scenic views, and the multi-cuisine restaurant with positive reviews on food quality.
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