Hotel Utpala (Premium), Gangtok

Hotel Utpala (Premium), Gangtok, Namnamg, Road, M.G.Marg, Kashi Raj Pradhan Rd, opposite Pantaloons, Gangtok, Sikkim 737101

3.9 · 805 reviews analysed
Hotel Utpala (Premium), Gangtok – photo 1
Hotel Utpala (Premium), Gangtok – photo 2
Hotel Utpala (Premium), Gangtok – photo 3
Hotel Utpala (Premium), Gangtok – photo 4

Gumo's take

Hotel Utpala (Premium), Gangtok is an informal hotel located on MG Marg, offering low-key accommodations with some rooms featuring balconies that provide views of the Kanchenjunga range. It is particularly praised for its location, friendly and helpful staff, and the quality of its food and breakfast buffet. While many guests highlight the cleanliness and comfort of the rooms, others note issues with bathroom hygiene and room maintenance. The hotel is ideal for travelers seeking a convenient base in Gangtok, especially those who value proximity to shopping and sightseeing spots like M.G. Market and Tsuklakhang Palace.

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How guests rate it

Location
92
Facilities
62
Staff & Service
78
Room Comfort & Cleanliness
68

What guests love

  • Friendly and helpful staff, with several guests specifically praising the manager and staff members like Rahul and Abhijit for their exceptional service.
  • Prime location on MG Marg, offering easy access to shopping, dining, and nearby attractions like M.G. Market and Pantaloons.
  • Rooms with balconies that provide scenic views of the Kanchenjunga range on clear days, enhancing the guest experience.

Worth knowing

  • Bathroom cleanliness is a recurring issue, with many guests reporting poor ventilation, unpleasant odors, and unhygienic conditions.
  • Some rooms are described as small, and there are complaints about the lack of modern amenities like electric kettles and poor Wi-Fi connectivity.
  • Maintenance issues such as mold, dampness, and outdated room heaters have been reported, affecting the overall comfort of the stay.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Public internet workstation
  • Front desk (24 hour)
  • Full-service laundry
  • Restaurant
  • Table service
  • Buffet dinner
  • Room service
  • Breakfast
  • Breakfast buffet
  • Kid-friendly
  • Activities for kids
  • Parking (free)
  • Self parking (extra charge)
  • Car rental onsite
  • Local shuttle

Common questions

What are the key strengths of Hotel Utpala (Premium), Gangtok?

The hotel is praised for its friendly and helpful staff, prime location on MG Marg, and scenic balcony views of the Kanchenjunga range. Guests also appreciate the quality of the food and breakfast buffet.

Are there any notable issues with the hotel's facilities?

Yes, some guests have reported issues with bathroom cleanliness, including poor ventilation and unpleasant odors. Additionally, some rooms are small and lack modern amenities like electric kettles and have poor Wi-Fi connectivity.

How convenient is the hotel's location for sightseeing and shopping?

The hotel is ideally located on MG Marg, offering easy access to popular attractions like M.G. Market and Tsuklakhang Palace, making it a convenient base for travelers exploring Gangtok.

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