The Z Retreat & Spa
The Z Retreat & Spa, Sirik, Lower Bojogahri, Gangtok, Sikkim 737103
Gumo's take
The Z Retreat & Spa in Gangtok is a mid-range hotel known for its warm hospitality, clean rooms, and scenic views of the Himalayas. It is particularly praised for its staff, who are described as attentive, friendly, and helpful, often going above and beyond to ensure guest satisfaction. The hotel is ideal for travelers seeking a peaceful retreat with basic amenities and a pure vegetarian dining option. While the location is somewhat removed from the city center, it offers a tranquil environment and proximity to Tashi Viewpoint. However, some guests have reported inconsistencies in room cleanliness and maintenance, as well as issues with facilities like the pool and spa.
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Research this stayHow guests rate it
- Location
- 70
- Facilities
- 65
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 72
What guests love
- Exceptional staff service, with many guests praising the friendliness and helpfulness of named staff members like Utpal, Gaurav, Kakoli, and Samiksha.
- Clean and well-maintained rooms with scenic mountain views, particularly from higher floors.
- Pure vegetarian restaurant with a variety of food options, appreciated by guests with dietary preferences.
Worth knowing
- Inconsistent room cleanliness and maintenance, with reports of dirty rooms, cockroaches, and malfunctioning amenities like TV and heating.
- Some facilities (e.g., pool, spa, gym) are described as outdated or not functioning properly.
- Location is somewhat remote from the city center, requiring taxis for easy access to main attractions and markets.
- Issues with food quality and pricing, including complaints about overpriced menu items and poor hygiene in the kitchen.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Business center
- Meeting rooms
- Air conditioning in some rooms
- Coffee maker
- Minibar in some rooms
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Game room
- Babysitting
- Activities for kids
- Outdoor pool
- Fitness center (free)
- Treadmill
- Weight machines
- Free weights
- Doctor on call
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel's location convenient for exploring Gangtok?
The hotel is somewhat remote from the city center, requiring taxis for easy access to main attractions and markets. However, it is a 7-minute drive to Tashi Viewpoint and offers a tranquil environment ideal for relaxation.
What are the hotel's strengths in terms of service and hospitality?
The hotel is highly praised for its exceptional staff service, with many guests specifically mentioning the friendliness and helpfulness of named staff members like Utpal, Gaurav, Kakoli, and Samiksha. 'Hospitality' is mentioned 51 times in reviews, indicating a strong positive sentiment.
Does the hotel offer vegetarian dining options?
Yes, the hotel has a pure vegetarian restaurant with a variety of food options, which is appreciated by guests with dietary preferences. However, some guests have reported issues with food quality and pricing, as well as concerns about kitchen hygiene.
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