Onyx Garden Boutique Hotel
61, Onyx Garden Boutique Hotel, 18, MD Shah Rd, opp. SAI Complex, PWD Colony, Paltan Bazaar, Guwahati, Assam 781008
Gumo's take
Onyx Garden Boutique Hotel is a centrally located, budget-friendly option in Guwahati, known for its clean, compact rooms and proximity to Paltan Bazaar and the railway station. While some guests praise the helpful and polite staff and the hotel's convenient location, others report inconsistencies in service and cleanliness. The hotel is particularly noted for its room service and food quality, though some reviews highlight issues with room size, slow service, and unprofessional behavior from certain staff members.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 62
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 68
What guests love
- Clean and well-maintained rooms with modern amenities like mini-fridges and electric kettles.
- Convenient location near Paltan Bazaar, railway station, and taxi stands, making it ideal for travelers needing easy access to the city.
- Positive feedback on food quality and room service, with some guests describing the restaurant as 'fantastic' and 'tasty.'
Worth knowing
- Rooms are frequently described as small and cramped, with some guests noting a lack of ventilation and limited space.
- Inconsistent staff behavior, with multiple reviews citing rude or unprofessional service, especially at the front desk.
- Issues with cleanliness in certain areas, including smelly rooms, toilets, and corridors, as reported by several guests.
- Slow service and delays in check-in, room readiness, and food delivery, which detract from the overall guest experience.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Cash
- Kid-friendly
- Pool
- Fitness center
- Restaurant
- Table service
- Room service
- Breakfast (extra charge)
- Front desk (24 hour)
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Meeting rooms
- Air conditioning
- Kitchen
Common questions
Is Onyx Garden Boutique Hotel a good option for someone looking for a centrally located and budget-friendly hotel in Guwahati?
Yes, Onyx Garden Boutique Hotel is a centrally located, budget-friendly option in Guwahati, known for its proximity to Paltan Bazaar and the railway station, making it convenient for travelers.
What are the common guest complaints about the hotel?
Common complaints include small and cramped rooms with poor ventilation, inconsistent staff behavior (especially at the front desk), and issues with cleanliness in certain areas like rooms and toilets.
What do guests say about the food and room service at Onyx Garden Boutique Hotel?
Guests have given positive feedback about the food quality and room service, with some describing the restaurant as 'fantastic' and 'tasty,' making it a notable strength of the hotel.
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