The Moziac Hotel

The Moziac Hotel, Anupam Nagar, Saraswati Nagar, Gwalior, Madhya Pradesh 474011

4.0 · 1,798 reviews analysed
The Moziac Hotel – photo 1
The Moziac Hotel – photo 2
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Gumo's take

The Moziac Hotel in Gwalior is a mid-range property known for its decent rooms, flavorful vegetarian and non-vegetarian dining, and a helpful front-of-house staff, particularly Mr. Neelesh, Mr. Murari, and Mr. Hussain. While the hotel is praised for its cleanliness and location near shopping and dining areas, it has notable issues with maintenance, inconsistent service, and recurring complaints about bathroom conditions and hot water availability. It suits budget-conscious travelers and families looking for a basic but functional stay, though it may not be ideal for those seeking luxury or consistent high service.

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How guests rate it

Location
75
Facilities
65
Staff & Service
72
Room Comfort & Cleanliness
68

What guests love

  • Decent room cleanliness and basic amenities, with some guests noting the rooms are clean and comfortable.
  • Positive dining experience with a variety of vegetarian and non-vegetarian dishes, particularly praised for the restaurant's food quality and service.
  • Helpful and polite staff members, especially Mr. Neelesh, Mr. Murari, and Mr. Hussain, who are frequently mentioned for their support and professionalism.

Worth knowing

  • Recurring complaints about bathroom hygiene, including slippery tiles, poor maintenance, and lack of hot water in some rooms.
  • Inconsistent and sometimes unprofessional service, with reports of rude behavior, slow check-in/check-out, and poor responsiveness from certain staff members.
  • Maintenance issues such as broken TVs, malfunctioning lifts, and poor ventilation in some rooms.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Smoke-free property
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Cash
  • Checks
  • Parking (free)
  • Local shuttle
  • Accessible
  • Accessible parking
  • Accessible elevator
  • Air conditioning
  • Kitchen in some rooms
  • Refrigerator
  • Coffee maker
  • Minibar
  • Restaurant
  • Table service
  • Buffet dinner
  • Room service (24 hour)
  • Breakfast (free)
  • Breakfast buffet
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Full-service laundry
  • Elevator
  • Wake up calls
  • Housekeeping (daily)
  • Turndown service
  • Doctor on call
  • Business center
  • Meeting rooms
  • English
  • Private bathroom
  • Shower

Common questions

Is the hotel suitable for families looking for a budget-friendly stay?

Yes, The Moziac Hotel is suitable for budget-conscious travelers and families, offering clean and comfortable rooms with basic amenities, though it may not meet expectations for luxury or high-end service.

What are the common complaints about the hotel's facilities?

Common complaints include poor bathroom hygiene, such as slippery tiles and lack of hot water in some rooms, as well as maintenance issues like broken TVs and malfunctioning lifts.

Can I expect consistent service from the hotel staff?

Service is inconsistent; while some staff members like Mr. Neelesh, Mr. Murari, and Mr. Hussain are praised for being helpful and polite, others have been reported to be unprofessional or slow in their duties.

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