The Grand Plaza Hotel
The Grand Plaza Hotel, Public Gardens, 5-9-88/A/1, Opposite Assembly Metro Station, Pillar No: A 1255, A 1255, Public Garden Rd, beside Hajj House Lane, Nampally, Hyderabad, Telangana 500001
Gumo's take
The Grand Plaza Hotel in Hyderabad is a budget-friendly option with a 3.7/5 rating based on 846 Google reviews. It is known for its convenient location near the Assembly Metro Station and proximity to major attractions like Charminar and Birla Temple. While some guests praise the staff's friendliness and the hotel's 24-hour room service, others report significant issues with cleanliness, including cockroach infestations and unhygienic rooms. The hotel is best suited for travelers prioritizing location over luxury, though recurring complaints about room quality and service suggest it may not meet expectations for comfort or reliability.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 58
- Staff & Service
- 63
- Room Comfort & Cleanliness
- 42
What guests love
- Convenient location near the Assembly Metro Station and major attractions like Birla Temple and Charminar.
- 24-hour room service, a rare feature in the area.
- Some guests report friendly and helpful staff, including specific mentions of individuals like Ms. Ameena and Mr. Manoj.
Worth knowing
- Recurring complaints about unhygienic rooms, including cockroach infestations, dirty linens, and poor bathroom maintenance.
- Issues with room amenities such as non-functional AC, broken fans, and lack of basic items like drinking water and phones.
- Mixed and often negative feedback on service, including rude reception staff and failure to honor online bookings.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Front desk (24 hour)
- Baggage storage
- Currency exchange
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Doctor on call
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator
- Microwave in some rooms
- Coffee maker
- Minibar in some rooms
Common questions
Is the hotel clean and well-maintained?
The hotel has recurring complaints about cleanliness, including cockroach infestations, unhygienic rooms, and poor bathroom maintenance. Guests have reported negative experiences with room hygiene and maintenance issues.
How is the service at The Grand Plaza Hotel?
Service at the hotel is mixed, with 162 positive mentions and 122 negative mentions. Some guests praise friendly staff like Ms. Ameena and Mr. Manoj, but others report rude reception staff and issues with booking confirmations.
What amenities are available at the hotel?
The hotel offers free Wi-Fi, free breakfast, 24-hour room service, free parking, a restaurant with buffet dinner, meeting rooms, and a business center. It also provides local shuttle services and car rental options on-site.
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