Solaris Hotel & Club
Solaris Hotel & Club, Near, Jay Nagar, Rajiv Gandhi Cir, Indore, Madhya Pradesh 452001
Gumo's take
Solaris Hotel & Club in Indore is known for hosting weddings and events, offering spacious rooms, multiple sports facilities, and a rooftop restaurant. While it is praised for its professional and courteous staff, clean rooms, and good value for money, the hotel has faced significant criticism for inconsistent service, especially during events, and subpar dining experiences. Guests who prioritize hospitality and cleanliness often highlight positive stays, but recurring complaints about unprofessional management and poor maintenance suggest a mixed experience.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 65
- Staff & Service
- 80
- Room Comfort & Cleanliness
- 72
What guests love
- Professional and courteous staff, with several reviews highlighting exceptional service from individuals like Nilesh Dhakad, Raunit Singh, and Avani Wadhwani.
- Clean and spacious rooms, with many guests noting the comfort and cleanliness of accommodations.
- Good location for both business and leisure travelers, with easy access to city centers and nearby attractions.
Worth knowing
- Inconsistent dining experiences, with multiple reports of poor food quality, excessive salt, and even food poisoning incidents.
- Unprofessional event management, including ruined weddings and disputes over deposits and event setup.
- Maintenance and cleanliness issues in some areas, including stinking rooms, broken facilities, and poor ventilation.
- Poor communication and customer service during check-in and check-out, including unavailability of promised amenities like pools and early check-ins.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Activities for kids
- Kids' club
- Outdoor pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Doctor on call
- Business center
- Meeting rooms
- Air conditioning in some rooms
- Refrigerator
- Coffee maker
- Minibar
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Game room
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- English
- Hindi
- Private bathroom
- Shower
Common questions
What are the key strengths of Solaris Hotel & Club in Indore?
Solaris Hotel & Club is praised for its professional and courteous staff, including individuals like Nilesh Dhakad, Raunit Singh, and Avani Wadhwani. Guests also highlight the clean and spacious rooms, as well as the hotel's good location for both business and leisure travelers.
What are the main limitations or issues reported by guests at Solaris Hotel & Club?
Guests have reported inconsistent dining experiences, including poor food quality and even food poisoning. There are also recurring complaints about unprofessional event management, maintenance issues, and poor communication during check-in and check-out.
Is Solaris Hotel & Club suitable for hosting weddings or events?
While Solaris Hotel & Club is known for hosting weddings and events, there are notable complaints about unprofessional event management, including ruined weddings and disputes over deposits and event setup. This suggests a mixed experience for such occasions.
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