Green Gates Hotels
Green Gates Hotels, T.B. Road, Civil Station, Madathumpadi, Kalpetta, Kerala 673122
Gumo's take
Green Gates Hotels in Kalpetta is a laid-back, nature-oriented property offering a spa, outdoor pool, and a cinema, with a focus on family-friendly and leisure stays. It is praised for its serene atmosphere, lush surroundings, and 24-hour room service, making it a popular choice for travelers seeking a peaceful retreat in Wayanad. While the hotel has a strong reputation for hospitality and cleanliness in many areas, some guests have reported issues with room maintenance, food quality, and service responsiveness. It is well-located for exploring nearby attractions like Chembra and Edakkal Caves.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 72
- Staff & Service
- 76
- Room Comfort & Cleanliness
- 68
What guests love
- Well-maintained outdoor pool and lush green surroundings, praised for their tranquility and aesthetic appeal.
- 24-hour room service and helpful staff, with several reviews highlighting courteous and responsive service.
- Family-friendly amenities including a game room, spa, and indoor activities, making it a popular choice for family stays.
Worth knowing
- Issues with room cleanliness and maintenance, including reports of unclean bed sheets, broken fixtures, and poor ventilation.
- Mixed reviews on food quality and service, with complaints about delayed meal delivery, limited menu options, and unavailability of requested items.
- Wi-Fi and technological amenities are frequently criticized for being slow or non-functional, impacting guest satisfaction.
- Some rooms are described as outdated or poorly maintained, with complaints about old furniture, lack of lifts, and uncomfortable sleeping conditions.
Amenities
- Wi-Fi (free)
- Game room
- Front desk (24 hour)
- Full-service laundry
- Outdoor pool
- Hot tub
- Fitness center
- Spa
- Restaurant
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Kitchen in some rooms
Common questions
Does Green Gates Hotel offer 24-hour room service?
Yes, Green Gates Hotel offers 24-hour room service, which is one of its notable features and has been highlighted in several guest reviews for being helpful and responsive.
What are the common guest complaints about the hotel's rooms?
Some guests have reported issues with room maintenance, including unclean bed sheets, broken fixtures, poor ventilation, outdated furniture, and uncomfortable sleeping conditions.
Is the hotel's Wi-Fi reliable for guests?
No, the Wi-Fi at Green Gates Hotel is frequently criticized for being slow or non-functional, which has impacted guest satisfaction.
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