Hotel Leela residency
Hotel Leela residency, Tilak Nagar, Kalyan, Maharashtra 421301
Gumo's take
Hotel Leela Residency in Kalyan is a budget-friendly option known for its food quality and basic hospitality. It is particularly praised for its 24-hour room service and the variety of local and Chinese cuisine available at its restaurant. While the hotel is appreciated for its cleanliness and helpful staff by many guests, it also faces consistent criticism for small, cramped rooms, poor hygiene in some cases, and subpar service from certain staff members. It suits travelers looking for a short stay with decent food and basic amenities, but may not be ideal for families or those seeking a luxurious or spacious environment.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 68
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 62
What guests love
- Highly praised food quality, with guests frequently mentioning the taste and quantity of meals, especially in takeaways and buffets.
- 24-hour room service, a rare feature in the area, which is appreciated by many guests.
- Cleanliness of rooms and bathrooms is positively noted in several reviews, with some guests highlighting fresh bedding and hygienic conditions.
Worth knowing
- Numerous complaints about small, cramped rooms and lack of amenities like lifts, which affects comfort and accessibility.
- Inconsistent service quality, with some staff members described as rude, unhelpful, or unresponsive to guest concerns.
- Issues with food quality over time, including reports of stale or spoiled food and incorrect orders, which have led to dissatisfaction among regular customers.
- Negative feedback on the restaurant's family section, including poor seating arrangements and slow service during peak hours.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Parking (free)
- Self parking (free)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Air conditioning
- Refrigerator in some rooms
- Coffee maker
- Minibar in some rooms
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Front desk (24 hour)
- Baggage storage
- Currency exchange
- Full-service laundry
- Self-service laundry
- Social hour
- Wake up calls
- Housekeeping (daily)
- Doctor on call
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel known for good food, and what types of cuisine are available?
Yes, Hotel Leela Residency is highly praised for its food quality, with guests frequently mentioning the taste and quantity of meals. The restaurant offers a variety of local and Chinese cuisine, including a dinner buffet and 24-hour room service.
What are the main complaints about the hotel's rooms and service?
The hotel faces consistent criticism for small, cramped rooms and inconsistent service quality. Some staff members have been described as rude or unhelpful, and there are occasional reports of poor hygiene in certain rooms.
Does the hotel offer free breakfast, and how is it rated by guests?
Yes, the hotel offers free breakfast, and it is positively rated by guests. Breakfast is mentioned as a highlight, with 28 positive reviews and only 5 negative ones in the sentiment breakdown.
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