THE SRM CRYSTAL
First Floor, THE SRM CRYSTAL, 117/75 A- 01 Block, near Rave Moti Mall, Sarvodaya Nagar, Kanpur, Uttar Pradesh 208005
Gumo's take
THE SRM CRYSTAL in Kanpur is a mid-range hotel known for its friendly and helpful staff, particularly Mr. Rishabh Gupta and Mr. Shravan Verma, who are frequently praised for their courteous and professional service. Guests appreciate the clean and spacious rooms, good Wi-Fi, and the restaurant's flavorful food, including popular dishes like paneer tikka and Mysore Masala Dosa. While the hotel is well-regarded for its hospitality and affordability, some guests have reported issues with inconsistent food quality and occasional lapses in service, especially during off-peak hours or in handling guest requests.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 76
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 82
What guests love
- Highly praised staff, particularly Mr. Rishabh Gupta and Mr. Shravan Verma, for their friendly and professional service.
- Clean and spacious rooms with good amenities, including smart TVs and reliable Wi-Fi.
- Well-regarded dining options with flavorful dishes like paneer tikka and Mysore Masala Dosa.
Worth knowing
- Inconsistent food quality reported by some guests, with a few noting poor or cold meals.
- Occasional lapses in service, including unresponsive or untrained staff during certain times or situations.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Parking
- Local shuttle
- Air conditioning
- Restaurant
- Room service
- Breakfast (free)
Common questions
What are the hotel's key strengths in terms of service?
The hotel is highly praised for its friendly and professional staff, particularly Mr. Rishabh Gupta and Mr. Shravan Verma, who are frequently commended for their courteous and helpful service.
Is the food quality consistent at the hotel's restaurant?
The hotel's restaurant is well-regarded for flavorful dishes like paneer tikka and Mysore Masala Dosa, but some guests have reported inconsistent food quality, including poor or cold meals on occasion.
What amenities does THE SRM CRYSTAL offer to guests?
The hotel offers free Wi-Fi, 24-hour front desk, full-service laundry, parking, local shuttle, air conditioning, restaurant, room service, and complimentary breakfast.
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