Novotel Bangkok Sukhumvit 20
Novotel Bangkok Sukhumvit 20, 19/9 Sukhumvit 20 Alley, Khlong Toei, Bangkok 10110, Thailand
Gumo's take
Novotel Bangkok Sukhumvit 20 is a well-regarded city-center hotel known for its convenient location near shopping malls, BTS stations, and dining options. Guests frequently praise the friendly and attentive staff, particularly at the front desk and in the executive lounge. The hotel offers a rooftop bar and infinity pool with skyline views, and many highlight the quality of the breakfast buffet. While some reviews note that the hotel is older and could use modernization, the overall experience is positive, with a strong emphasis on service and comfort.
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Research this stayHow guests rate it
- Location
- 93
- Facilities
- 78
- Staff & Service
- 90
- Room Comfort & Cleanliness
- 82
What guests love
- Friendly and attentive staff, especially at the front desk and in the executive lounge, with several guests specifically mentioning individuals like Snack, Jam, and Khun Ying.
- Convenient location near BTS stations, shopping malls, and restaurants, with easy access to Terminal 21 and EmQuartier.
- High-quality breakfast buffet with a wide variety of options, including halal and gluten-free choices.
Worth knowing
- Some rooms and facilities show signs of aging, with mentions of outdated TVs, mold issues, and a need for renovation in certain areas.
- A few guests reported cleanliness issues in common areas and some rooms, including moldy bathroom fixtures and dirty pool decks.
- The bathtub height in some rooms is problematic for shorter guests and seniors, posing a fall risk.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Credit cards
- Debit cards
- Cash
- Checks
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Pool
- Outdoor pool
- Adult-only pool
- Wading pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Doctor on call
- Air conditioning
- Refrigerator
- Coffee maker in some rooms
- Minibar
- Restaurant
- Bar
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Game room
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Meeting rooms
- English
- Mandarin
- Private bathroom in some rooms
- Bathtub in some rooms
- Shower
Common questions
Is the hotel located near public transportation and shopping areas?
Yes, Novotel Bangkok Sukhumvit 20 is conveniently located near BTS stations, shopping malls like Terminal 21 and EmQuartier, and a variety of dining options.
What are the key strengths of the hotel's service and staff?
The hotel is known for its friendly and attentive staff, especially at the front desk and in the executive lounge. Guests have specifically praised individuals like Snack, Jam, and Khun Ying for their excellent service.
Are there any reported issues with the hotel's facilities or cleanliness?
Some guests have noted that the hotel shows signs of aging, including outdated TVs, mold issues, and cleanliness concerns in certain rooms and common areas like the pool deck.
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