Hotel Galaxy INN Rooms
Hotel Galaxy INN Rooms, Near Highcourt junction and Marine drive Ernakulam, Market Rd, Kochi, Kerala 682035
Gumo's take
Hotel Galaxy INN Rooms in Kochi is a budget-friendly accommodation option with a 3.6/5 aggregate rating based on 627 Google reviews. It is best suited for travelers prioritizing location over luxury, as it is close to key attractions like the Mangalavanam Bird Sanctuary and public transit. The hotel is noted for its 24-hour front desk, restaurant, and pool, but suffers from recurring complaints about cleanliness, bed quality, and insect infestations. While some guests praise the friendly staff and convenient location, others report poor room maintenance and unhygienic conditions.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 55
- Staff & Service
- 62
- Room Comfort & Cleanliness
- 48
What guests love
- Convenient location near public transit and the Mangalavanam Bird Sanctuary
- 24-hour front desk and availability of a restaurant and pool
- Some guests report friendly and helpful staff
Worth knowing
- Recurring complaints about unclean rooms, bed linens, and presence of cockroaches and mosquitoes
- Poor room quality, including small, congested rooms and broken amenities like AC and fans
- Inconsistent service, with reports of rude or unresponsive staff at the front desk
- Issues with water supply and maintenance of basic facilities
Amenities
- Wi-Fi
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Parking
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- English
- Hindi
- Private bathroom
- Restaurant
- Room service
- Breakfast
- Front desk (24 hour)
- Elevator
- Pool
- Air conditioning in some rooms
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed reviews regarding cleanliness. While 39 reviews praise cleanliness, 30 reviews report unclean rooms, bed linens, and issues with insect infestations like cockroaches and mosquitoes.
How is the service at Hotel Galaxy INN Rooms?
Service quality is mixed. 69 reviews highlight friendly and helpful staff, but 34 reviews mention rude or unresponsive front desk service, indicating inconsistent guest experiences.
Is the hotel a good choice for families or children?
The hotel is kid-friendly and has a restaurant and pool, which may appeal to families. However, only 1 review is positive about family experience, while 5 reviews report negative feedback, suggesting some limitations for families.
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