Hotel Pearl Palace
Hotel Pearl Palace, Chittoor Rd, behind Shenoys, YMCA Junction, Shenoys, Kochi, Ernakulam, Kerala 682011
Gumo's take
Hotel Pearl Palace in Kochi is a budget-friendly 3-star hotel known for its convenient location near public transport and major attractions like the KSRTC bus terminal and Fort Kochi. It offers free breakfast, Wi-Fi, and 24-hour front desk service, making it a popular choice for both business and family travelers. While the hotel receives praise for its friendly and helpful staff and clean, spacious rooms, some guests have reported issues with bathroom cleanliness, air conditioning, and outdated room amenities. Overall, it provides a decent stay for travelers seeking affordability and accessibility.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 65
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 68
What guests love
- Friendly and helpful staff, with many guests praising the service and responsiveness of the front desk and room service.
- Convenient location near public transit, railway stations, and popular attractions like Fort Kochi and Mattancherry Palace.
- Clean and spacious rooms with basic amenities like coffee makers and Google Smart TVs, as noted in several positive reviews.
Worth knowing
- Recurring complaints about bathroom cleanliness and outdated fixtures, with many guests reporting unhygienic conditions and poor maintenance.
- Issues with air conditioning, including loud noise and malfunctioning units, affecting comfort and sleep quality.
- Some guests reported problems with room cleanliness, including mold, cockroaches, and stained linens, particularly in older or lower-tier rooms.
- Breakfast and dining services received mixed reviews, with some guests finding the food limited, unappetizing, or inconsistently prepared.
Amenities
- Wi-Fi (free)
- Cash
- Kid-friendly
- Air conditioning
- Coffee maker in some rooms
- Restaurant
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Local shuttle
- Accessible
Common questions
Is the hotel located near public transportation and major attractions?
Yes, Hotel Pearl Palace is conveniently located near public transit and major attractions like the KSRTC bus terminal, Fort Kochi, and Mattancherry Palace, with a 6-minute walk to the nearest public transit and a 4-minute drive to Subhash Bose Park.
What are the common guest complaints about the hotel?
Common complaints include issues with bathroom cleanliness, outdated fixtures, and malfunctioning or noisy air conditioning units. Some guests also reported problems with room cleanliness, such as mold, cockroaches, and stained linens, particularly in older or lower-tier rooms.
How is the service at Hotel Pearl Palace?
The service at Hotel Pearl Palace is highly praised, with 368 positive mentions of friendly and helpful staff, responsive front desk, and efficient room service. Guests frequently highlight the staff's willingness to assist, making it a strong point for travelers.
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