Hotel Span International

Hotel Span International, Rajaji Rd, Shenoys, Kochi, Ernakulam, Kerala 682035

4.0 · 1,073 reviews analysed
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Gumo's take

Hotel Span International in Kochi offers a relaxed, mid-range stay with modern furnishings and a rooftop bar. It is known for its spacious rooms, central location near MG Road and public transit, and generally courteous service from staff like Ms. Lekha and Mr. Joy. While the hotel receives praise for cleanliness and accessibility, recurring issues include poor air conditioning, inconsistent room service, and complaints about unhygienic conditions in some areas. It suits budget-conscious travelers seeking convenience and basic comforts, though limitations in maintenance and service consistency may affect satisfaction.

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How guests rate it

Location
82
Facilities
62
Staff & Service
72
Room Comfort & Cleanliness
68

What guests love

  • Spacious, well-maintained rooms with modern amenities and cleanliness praised in multiple reviews.
  • Convenient central location with easy access to MG Road, metro, and public transit.
  • Friendly and helpful staff, particularly noted in reviews mentioning Ms. Lekha and Mr. Joy.

Worth knowing

  • Recurring complaints about malfunctioning air conditioning and poor temperature control in rooms.
  • Issues with cleanliness in bathrooms and some rooms, including mold, unpleasant odors, and unclean linens.
  • Inconsistent and slow room service, with some guests reporting unresponsiveness from staff.
  • Negative feedback on dining experiences, including poor food quality and hygiene in the restaurant and bar.

Amenities

  • Wi-Fi (free)
  • Smoke-free property
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Cash
  • Kid-friendly
  • Parking (free)
  • Self parking
  • Valet parking (extra charge)
  • Airport shuttle (extra charge)
  • Private car service
  • Car rental onsite
  • Business center
  • Meeting rooms
  • Arabic
  • English
  • Hindi
  • Restaurant
  • Bar
  • Table service
  • Buffet dinner
  • Room service
  • Breakfast (free)
  • Breakfast buffet
  • Front desk (24 hour)
  • Baggage storage
  • Currency exchange
  • Full-service laundry
  • Elevator
  • Social hour
  • Wake up calls
  • Housekeeping (daily)
  • Accessible
  • Accessible parking
  • Accessible elevator
  • Air conditioning
  • Coffee maker
  • Minibar

Common questions

Is the hotel's air conditioning reliable?

No, there are recurring complaints about malfunctioning air conditioning and poor temperature control in rooms, which may affect guest comfort.

How is the cleanliness of the hotel, especially in the rooms and bathrooms?

The hotel is generally praised for cleanliness, but there are notable complaints about unhygienic conditions in some areas, including mold, unpleasant odors, and unclean linens in certain rooms and bathrooms.

What are the dining options like at Hotel Span International?

Dining experiences are mixed; the hotel has a restaurant, bar, and room service, but guests have reported inconsistent food quality and hygiene issues in the dining areas.

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