Railay Bay Resort and Spa

Railay Bay Resort and Spa, 145, Ao Nang, Mueang Krabi District, Krabi 81180, Thailand

4.1 · 3,357 reviews analysed
Railay Bay Resort and Spa – photo 1
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Gumo's take

Railay Bay Resort and Spa is a laid-back beachfront property in Krabi, known for its stunning location on Railay Beach and direct access to the ocean. It offers a mix of private villas and chalets with amenities like pools, jacuzzis, and an open-air restaurant. While the hotel is praised for its scenic views and proximity to Railay’s natural attractions, it has mixed reviews regarding room maintenance, cleanliness, and service consistency. It suits travelers seeking a relaxed beachfront stay who are less concerned with high-end luxury and more with the natural beauty and location.

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How guests rate it

Location
89
Facilities
68
Staff & Service
59
Room Comfort & Cleanliness
62

What guests love

  • Stunning beachfront location with direct access to Railay Beach and views of limestone cliffs.
  • Private villas and chalets with features like outdoor jacuzzis and pools.
  • Friendly and helpful housekeeping staff, as noted in several reviews.

Worth knowing

  • Rooms and facilities are often described as outdated or poorly maintained, with recurring complaints about cleanliness, air conditioning, and bathroom issues.
  • Service quality is inconsistent, with reports of unprofessional, slow, or indifferent staff at the front desk and pool bar.
  • Access to the hotel is only by boat, which can be inconvenient and poorly communicated to guests.
  • Some guests reported issues with pests (cockroaches, mosquitoes) and poor food quality in the on-site restaurant.

Amenities

  • Wi-Fi (free)
  • Beach access
  • Front desk (24 hour)
  • Full-service laundry
  • Outdoor pool
  • Hot tub
  • Air conditioning
  • Restaurant
  • Bar
  • Room service
  • Breakfast
  • Breakfast buffet
  • Kid-friendly
  • Spa

Common questions

Is the hotel located directly on the beach?

Yes, Railay Bay Resort and Spa is a beachfront property with direct access to Railay Beach and stunning views of limestone cliffs.

What are the main issues guests have reported about the hotel?

Guests have reported issues with outdated or poorly maintained rooms, inconsistent service quality, and cleanliness problems, including complaints about air conditioning and bathroom conditions.

Is there a restaurant on-site, and how is the food quality?

Yes, there is an open-air restaurant on-site, but some guests have reported poor food quality and pest issues like cockroaches and mosquitoes.

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