Mount Bayul Shangri-La Resort
Mount Bayul Shangri-La Resort, Singring, Lachung, Sikkim 737120
Gumo's take
Mount Bayul Shangri-La Resort is a remote yet highly praised hotel in Lachung, known for its warm hospitality, scenic mountain views, and family-friendly atmosphere. Despite its isolated location, the hotel stands out for its exceptional service, particularly from staff like Manager Prajval, who is frequently mentioned in reviews for his kindness and attentiveness. Guests consistently praise the cleanliness of the rooms, the quality of the food, and the unique experiences like bonfires and karaoke nights. While the hotel has some issues with bathroom maintenance and limited food variety, it remains a top choice for travelers seeking a peaceful and memorable stay in North Sikkim.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 75
- Staff & Service
- 90
- Room Comfort & Cleanliness
- 82
What guests love
- Exceptional hospitality and service, especially from Manager Prajval and other staff members like Anugrah and Awaz Mukhia, who are frequently praised for their warmth and attentiveness.
- Clean and comfortable rooms with scenic mountain and valley views, often described as 'spacious' and 'cozy' in reviews.
- Unique guest experiences such as bonfires, karaoke nights, and acoustic sessions, which enhance the overall stay.
Worth knowing
- Some guests reported issues with bathroom cleanliness and maintenance, including complaints about odors and unclean sheets.
- Limited food variety and occasional complaints about the quality of meals, particularly in the buffet.
- Hot water availability issues in some rooms, which have been mentioned in multiple negative reviews.
- Understaffing and occasional lapses in service, especially during peak times or in the restaurant.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Doctor on call
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Hot tub
- Parking (free)
- Self parking
- Airport shuttle (extra charge)
- Local shuttle
- Not accessible
- Business center
- Meeting rooms
- Kitchen
Common questions
Is the hotel suitable for families?
Yes, Mount Bayul Shangri-La Resort is considered family-friendly, with spacious and cozy rooms, and guests have mentioned positive experiences with family stays. The hotel also offers unique activities like bonfires and karaoke nights that can appeal to families.
What are the main issues guests have reported about the hotel?
Some guests have reported issues with bathroom cleanliness and maintenance, including odors and unclean sheets. Additionally, there are occasional complaints about limited food variety and hot water availability in some rooms.
What kind of service can I expect from the hotel staff?
The hotel is highly praised for its exceptional hospitality and service. Manager Prajval and other staff members like Anugrah and Awaz Mukhia are frequently mentioned in reviews for their kindness and attentiveness, with 'hospitality' being a top-rated aspect mentioned 30 times in guest reviews.
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