Mercure Mactan Cebu

Mercure Mactan Cebu, Newtown Boulevard, The Mactan Newtown, Lapu-Lapu, 6015 Cebu, Philippines

3.3 · 435 reviews analysed
Mercure Mactan Cebu – photo 1
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Gumo's take

Mercure Mactan Cebu is a 4-star hotel located in Lapu-Lapu City, offering a blend of modern comfort and convenient access to Mactan-Cebu International Airport and local attractions. It is well-suited for both business and leisure travelers, with amenities such as a private beach, outdoor pool, spa, and multiple dining options. The hotel is praised for its friendly and professional staff, clean and well-maintained rooms, and proximity to cultural and historical sites like the Lapu Lapu Monument and Magellan Shrine. While some guests have noted minor issues with maintenance and service responsiveness, the overall experience is generally positive, with many guests expressing a desire to return.

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How guests rate it

Location
88
Facilities
78
Staff & Service
92
Room Comfort & Cleanliness
85

What guests love

  • Friendly and professional staff, with several guests highlighting exceptional service from front desk and hospitality teams
  • Clean and modern rooms with soundproofing and amenities like blackout curtains, bidets, and air conditioning
  • Convenient location near the airport and within walking distance to Mactan Newtown Beach and local attractions
  • Well-maintained facilities including a clean pool, spa, sauna, and steam room

Worth knowing

  • Some maintenance issues reported, such as malfunctioning air conditioning, shower heads, and toilets
  • A few guests noted slow service and occasional lapses in responsiveness from certain staff members
  • Access to the beach and pool requires a short walk, which may not be as convenient as depicted in promotional materials

Amenities

  • Wi-Fi
  • Wi-Fi in public areas
  • Smoke-free property
  • Front desk (24 hour)
  • Concierge
  • Self-service laundry
  • Elevator
  • Wake up calls
  • Parking (free)
  • Airport shuttle (extra charge)
  • English
  • Restaurant
  • Bar
  • Breakfast
  • Breakfast buffet
  • Bicycle rental (extra charge)
  • Golf
  • Scuba
  • Pool
  • Fitness center (free)
  • Massage
  • Sauna
  • Air conditioning

Common questions

Does the hotel offer airport shuttle services?

Yes, the hotel offers an airport shuttle service, though it is available for an extra charge.

Are there dining options available at the hotel?

Yes, the hotel has a restaurant, a bar, and offers breakfast, including a breakfast buffet.

Is there a private beach or pool access at the hotel?

Yes, the hotel offers access to a private beach and an outdoor pool, though both require a short walk from the main building.

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