SaffronStays Windermere

Q93Q+M5H SaffronStays Windermere, St.Stanislaus Villa, Khandala, Lonavala, Kune N.m., Maharashtra 410301

4.7 · 86 reviews analysed
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Gumo's take

SaffronStays Windermere is a pet-friendly 5-bedroom villa in Khandala, ideal for large groups, families, and pet owners seeking a peaceful retreat. The property is praised for its spacious lawns, temperature-controlled indoor pool, and elegant, well-maintained interiors. Guests consistently highlight the exceptional hospitality, particularly from staff members like Pravin, Rahul, and Chef Raju, who ensure a memorable and comfortable stay. The villa is described as a perfect blend of luxury and homely comfort, with many guests returning for birthdays and offsites.

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How guests rate it

Location
85
Facilities
90
Staff & Service
88
Room Comfort & Cleanliness
92

What guests love

  • Pet-friendly environment with a temperature-controlled indoor pool where pets can also enjoy
  • Spacious and well-maintained lawns and gardens, ideal for relaxation and outdoor activities
  • Exceptional service from staff, particularly Pravin, Rahul, and the chefs, who are frequently praised for their attentiveness and hospitality

Worth knowing

  • A few guests reported issues with the maintenance of the property, including long grass in the garden and poor lighting for outdoor play
  • Some guests found the staff to be overly rigid with meal timing and service, which affected the overall experience
  • A few negative reviews mentioned poor food quality, particularly Chinese cuisine, and additional unexpected charges for basic amenities

Common questions

Is the hotel pet-friendly, and are there any special facilities for pets?

Yes, SaffronStays Windermere is pet-friendly and features a temperature-controlled indoor pool where pets can also enjoy, making it an ideal choice for pet owners.

What do guests say about the service at the hotel?

Guests frequently praise the exceptional service at the hotel, particularly from staff members like Pravin, Rahul, and Chef Raju, who are noted for their attentiveness and hospitality. Service has a strong positive sentiment with 20 positive mentions in reviews.

What are the main concerns guests have about the property?

Some guests have reported issues with property maintenance, such as long grass in the garden and poor outdoor lighting. Additionally, a few reviews mentioned overly rigid staff behavior and unexpected charges for basic amenities.

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