Four Points by Sheraton Makassar
Four Points by Sheraton Makassar, Jl. Andi Djemma No.130, Banta-Bantaeng, Rappocini, Makassar City, South Sulawesi 90222, Indonesia
Gumo's take
Four Points by Sheraton Makassar is a contemporary hotel known for its spacious rooms, friendly service, and well-organized event facilities. It is particularly praised for its staff's attentiveness and proactive service, with several guests highlighting exceptional experiences from specific team members like Stephen, Rehan, and Aulia. While the hotel has a strong reputation for hospitality and cleanliness, many reviews note that the property is showing its age and in need of renovation, especially in the rooms and common areas. It suits business travelers and those attending events, with a strategic location and a rooftop pool as key attractions.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 68
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 72
What guests love
- Exceptional staff service, with multiple guests praising specific team members for their attentiveness and proactive support.
- Spacious and comfortable rooms, with a particular emphasis on the quality of the beds and pillow selection.
- Well-maintained event spaces and meeting rooms, making it a popular choice for conferences and weddings.
Worth knowing
- Rooms and some facilities are aging, with recurring complaints about outdated furnishings, poor lighting, and maintenance issues such as malfunctioning toilets and shower doors.
- AC and temperature control issues, with several guests noting that the air conditioning could not be set below 23-24°C, making the rooms uncomfortable during Makassar's hot weather.
- Elevator and infrastructure problems, including slow and unreliable elevator service and a lack of accessible amenities like hairdryers in some rooms.
Common questions
Is the hotel suitable for business travelers or events?
Yes, Four Points by Sheraton Makassar is well-suited for business travelers and events due to its well-maintained event spaces and meeting rooms, which are frequently praised in guest reviews.
What are the main issues guests have reported about the hotel's condition?
Guests have noted that the hotel is showing its age, with outdated furnishings, poor lighting, and maintenance issues such as malfunctioning toilets and shower doors. Some rooms also have air conditioning that cannot be set below 23-24°C, which can be uncomfortable in Makassar's heat.
How is the service quality at Four Points by Sheraton Makassar?
The service quality is highly praised, with multiple guests highlighting the attentiveness and proactive support of specific staff members like Stephen, Rehan, and Aulia. The hotel is known for its friendly and exceptional hospitality.