Hotel Hilltop at Mall Road Manali
Hotel Hilltop at Mall Road Manali, Near, Gurudwara School Road, Siyal, Manali, Himachal Pradesh 175131
Gumo's take
Hotel Hilltop at Mall Road Manali is a budget-friendly accommodation known for its convenient location near Mall Road and scenic views from its rooftop and balcony rooms. It is particularly popular with families and solo travelers who appreciate its proximity to local attractions like the Buddhist Monastery and Van Vihar National Park. While the hotel receives praise for its friendly staff and pet-friendly policies, some guests have reported issues with cleanliness, room conditions, and inconsistent service. Overall, it offers a mixed but generally positive experience for those prioritizing location and affordability.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 70
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 62
What guests love
- Convenient location within walking distance to Mall Road and major attractions like Van Vihar National Park and the Buddhist Monastery.
- Friendly and helpful staff, with some guests specifically mentioning the hospitality of the owner, Gaurav, and his team.
- Pet-friendly policy and scenic rooftop and balcony views, especially in rooms with mountain vistas.
Worth knowing
- Issues with room cleanliness and maintenance, including reports of dirty bedding, broken windows, and poor ventilation.
- Inconsistent service and management behavior, with complaints about uncooperative staff and problems with cancellations and refunds.
- Some rooms lack basic amenities like fans, kettles, and proper hot water, and may have unpleasant odors or structural issues.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Airport shuttle (extra charge)
- Local shuttle
- Pet-friendly
- Restaurant
- Room service
- Breakfast (free)
Common questions
Is Hotel Hilltop at Mall Road Manali pet-friendly?
Yes, Hotel Hilltop at Mall Road Manali is pet-friendly, making it a good option for travelers with pets.
How is the service quality at Hotel Hilltop at Mall Road Manali?
The service quality is generally positive, with 50 positive reviews and 9 negative ones. Guests have praised the friendly and helpful staff, including the hospitality of the owner, Gaurav, and his team.
Is the hotel clean and well-maintained?
There are mixed reports about cleanliness and maintenance. While 13 reviews are positive, 2 are negative, with some guests reporting issues like dirty bedding, broken windows, and unpleasant odors in certain rooms.
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