Hotel Manali Castle
Hotel Manali Castle, Kullu - Naggar - Manali Rd, Aleo, Manali, Himachal Pradesh 175131
Gumo's take
Hotel Manali Castle is a budget-friendly, low-key property offering mountain views and 24-hour room service. It is best suited for travelers seeking a scenic, affordable stay in Manali, with many guests praising the friendly and helpful staff, particularly individuals like Om Pal Sharma, Suresh Kumar, and Chef Ravinder. While the hotel has a 4.0/5 aggregate rating, reviews are mixed, with some guests highlighting excellent hospitality and others reporting issues with service and room readiness. The hotel is praised for its location near Manali’s main attractions and for providing a homely, family-friendly atmosphere.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 72
What guests love
- Friendly and helpful staff, with several guests specifically mentioning individuals like Om Pal Sharma and Suresh Kumar for their exceptional service.
- Affordable pricing with good value for money, especially for budget travelers.
- Stunning mountain views from select rooms, enhancing the overall guest experience.
Worth knowing
- Inconsistent front desk service, with multiple reports of unprofessional and unresponsive staff during check-in and check-out.
- Issues with room readiness and cleanliness, including reports of unclean bathrooms, missing amenities like soap and shampoo, and delayed check-in times.
- Occasional problems with basic facilities such as non-working TVs, intercoms, and unreliable Wi-Fi.
Amenities
- Wi-Fi (free)
- Cash
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Self parking
- Local shuttle
- Accessible
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Pet-friendly (free)
Common questions
Is the hotel staff generally friendly and helpful?
Yes, the staff is generally friendly and helpful, with many guests praising individuals like Om Pal Sharma, Suresh Kumar, and Chef Ravinder for their exceptional service. However, there are some reports of inconsistent front desk service, so experiences may vary.
Are the rooms clean and well-maintained?
Opinions on cleanliness are mixed. While some guests praised the overall cleanliness, others reported issues such as unclean bathrooms and missing amenities like soap and shampoo. Overall, 14 positive and 6 negative sentiments were recorded for cleanliness.
Does the hotel offer good dining options?
Yes, the hotel offers dining options including a restaurant with table service, buffet dinners, and 24-hour room service. Guests have positively reviewed the dining experience, with 21 positive sentiments recorded for this category.
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