Viceroy Beach and Spa Resort Mandarmani
Viceroy Beach and Spa Resort Mandarmani, Gram Panchyat, 8, Kalindi, Silampur, Mandarmani, West Bengal 721423
Gumo's take
Viceroy Beach and Spa Resort Mandarmani is a 4-star property known for its spacious rooms, outdoor pool, and proximity to Mandarmani Beach (a 2-minute walk). It is popular among families and groups for its friendly service, well-maintained facilities, and diverse dining options. While praised for its hospitality and cleanliness in common areas, recurring complaints include poor room maintenance, unclean bathrooms, and inconsistent service quality. The hotel is best suited for travelers seeking a relaxed beachside stay with a focus on food and pool amenities.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 72
- Staff & Service
- 68
- Room Comfort & Cleanliness
- 58
What guests love
- Well-maintained pool and lawn areas with a swim-up bar, praised for their cleanliness and ambiance.
- Friendly and helpful staff, particularly in dining and hospitality, with several reviews highlighting exceptional service from specific staff members like Surojeet and Meghla.
- Proximity to Mandarmani Beach and a peaceful, green environment, making it ideal for family stays and relaxation.
Worth knowing
- Recurring complaints about poor room maintenance, including broken AC units, dirty bed linens, and unclean bathrooms.
- High price for the room quality and amenities offered, with several reviews noting overpriced food and lack of basic in-room facilities like mini-fridges.
- Inconsistent service quality, with some guests reporting unresponsive or unprofessional staff behavior, especially in housekeeping and front desk.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Beach access
- Water skiing
- Game room
- Kid-friendly
- Activities for kids
- Pool
- Outdoor pool
- Massage
- Spa
- Meeting rooms
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Air conditioning
- Refrigerator in some rooms
- Coffee maker
- Minibar
Common questions
Is the hotel close to Mandarmani Beach?
Yes, Viceroy Beach and Spa Resort Mandarmani is just a 2-minute walk from Mandarmani Beach, making it an ideal choice for guests looking to enjoy the beach conveniently.
What are the main issues guests have reported about the rooms?
Guests have reported recurring issues with room maintenance, including broken AC units, dirty bed linens, and unclean bathrooms, which have been noted in several reviews.
What are the hotel's strengths in terms of service and amenities?
The hotel is praised for its friendly and helpful staff, particularly in dining and hospitality, as well as its well-maintained pool and lawn areas with a swim-up bar. It also offers 24-hour front desk service, free Wi-Fi, and a variety of dining options.
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