BIG Hotel - Mandaue Cebu
BIG Hotel - Mandaue Cebu, A. Seno Street, Park Mall Dr, Guizo, Mandaue, 6014 Cebu, Philippines
Gumo's take
BIG Hotel - Mandaue Cebu is a budget-friendly hotel with an industrial-chic design, offering spacious rooms and a convenient location across from Parkmall. It is best suited for travelers seeking affordability and accessibility to nearby dining, shopping, and transportation hubs. While the hotel provides a clean and modern atmosphere for the price, some guests have noted inconsistencies in room quality, noise issues, and occasional lapses in service. The complimentary breakfast is a highlight, with a variety of local and continental options, though some reviews mention limited variety over time.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 65
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 68
What guests love
- Convenient location across from Parkmall and near restaurants, hospitals, and transportation hubs.
- Spacious rooms with modern amenities for the price, including free breakfast and Wi-Fi.
- Friendly and accommodating staff, with many guests praising their helpfulness and responsiveness.
Worth knowing
- Noise issues due to thin walls and proximity to busy roads, affecting sleep quality for some guests.
- Inconsistent room quality and maintenance, with reports of outdated air conditioners, broken fixtures, and mold in bathrooms.
- Breakfast variety is limited and has been criticized for repetition, particularly for long stays.
- Some guests reported poor customer service, including unprofessional behavior from front desk staff and issues with check-in and check-out processes.
Amenities
- Breakfast
- Free Wi-Fi
- Free parking
- Air conditioning
- Bar
- Restaurant
- Room service
- Full-service laundry
- Kid-friendly
Common questions
Is the hotel located near shopping and dining options?
Yes, BIG Hotel - Mandaue Cebu is conveniently located across from Parkmall and near various restaurants, making it easy for guests to access shopping and dining options.
What are the common guest complaints about the hotel?
Some guests have reported noise issues due to thin walls and proximity to busy roads, inconsistent room quality with outdated fixtures, and occasional lapses in customer service, including unprofessional behavior from front desk staff.
What is included with the complimentary breakfast?
The complimentary breakfast includes a variety of local and continental options, though some guests have noted that the variety can be limited and repetitive, especially during long stays.
