Trinity Hotel
Trinity Hotel, Lexicon More, near Maruti Suzuki Service Center, Matigara, Siliguri, West Bengal 734010
Gumo's take
Trinity Hotel in Matigara, Siliguri, is a highly-rated establishment known for its excellent food, warm hospitality, and attentive service. Guests consistently praise the staff, particularly Parbati, Jubita, and Satish, for their exceptional behavior and helpfulness. The hotel is especially popular for its restaurant, Kuzina, which offers a great dining experience with a wide variety of cuisines. While the ambience and food are frequently highlighted, some guests have noted minor issues with location and occasional service delays during peak hours.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 85
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 88
What guests love
- Outstanding staff service, with multiple guests specifically praising Parbati, Jubita, and Satish for their exceptional behavior and responsiveness.
- High-quality food and diverse cuisine options, particularly at the Kuzina restaurant, which is frequently described as a highlight of the dining experience.
- Pleasant and well-maintained ambience, with many reviews noting the aesthetic appeal and comfort of the hotel and its restaurant.
Worth knowing
- Location issues, including ongoing road construction in front of the hotel and a layout that requires passing through the restaurant to reach the main lobby.
- Occasional service delays during peak hours, with some guests noting understaffing and longer wait times for orders.
- A few negative reviews mention poor food quality and unprofessional service, though these are rare and appear to be outliers.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Credit cards
- Debit cards
- Cash
- Checks
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Outdoor pool
- Lifeguard
- Hot tub
- Fitness center (extra charge)
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator in some rooms
- Microwave in some rooms
- Coffee maker
- Minibar in some rooms
Common questions
What are the key strengths of Trinity Hotel in Matigara, Siliguri?
Trinity Hotel is known for its outstanding staff service, particularly from Parbati, Jubita, and Satish, who are frequently praised for their helpfulness. The hotel also offers high-quality food and a diverse dining experience at its restaurant, Kuzina, which is a major highlight for guests.
What amenities are available at Trinity Hotel?
Trinity Hotel offers a range of amenities including free Wi-Fi, an outdoor pool with a lifeguard, a hot tub, a fitness center (for an extra charge), a spa, a hair salon, babysitting services, and accessible facilities such as parking, elevators, and a pool.
Are there any limitations or issues guests should be aware of before booking?
Some guests have noted minor issues such as ongoing road construction near the hotel and a layout that requires passing through the restaurant to reach the main lobby. Additionally, there are occasional service delays during peak hours due to understaffing, though these are not common.