Zoa Hotel
Zoa Hotel, Cerrada Del Museo De La Tortuga S/N, 70946 Mazunte, Oax., Mexico
Gumo's take
Zoa Hotel is a boutique oceanfront property in Mazunte, known for its breathtaking views, intimate setting, and exceptional service. It is particularly popular with couples and honeymooners, offering private suites with direct ocean access, a restaurant with high-quality cuisine, and a serene atmosphere. Guests frequently praise the staff, especially Solomon and Victor, for their attentiveness and personalized care. While the hotel's location near Mazunte and San Agustinillo beaches is a major draw, some guests have noted inconsistencies in service and cleanliness.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 85
- Staff & Service
- 89
- Room Comfort & Cleanliness
- 78
What guests love
- Breathtaking ocean views and private, well-designed suites that create a sense of seclusion and luxury.
- Exceptional service from attentive and personalized staff, particularly highlighted by Solomon and Victor.
- High-quality dining with fresh, flavorful cuisine and a unique mezcal tasting experience.
Worth knowing
- Inconsistent housekeeping and cleanliness issues, including reports of dirty towels, unclean beds, and recurring problems after complaints.
- Some guests reported poor service in specific areas, such as slow food service, unresponsive staff at the pool, and a lack of communication during check-in.
- High prices for food, drinks, and additional services, which some guests found disproportionate to the quality or value.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk
- Baggage storage
- Concierge
- Full-service laundry
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Not accessible
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Air conditioning
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (free)
- Bicycle rental (extra charge)
- Horseback riding
- Snorkeling
- Scuba
- Watercraft rental (extra charge)
- Outdoor pool
- Adult-only pool
- Hot tub
- Massage
- Meeting rooms
- English
- Spanish
Common questions
Is Zoa Hotel a good choice for couples or honeymooners?
Yes, Zoa Hotel is particularly popular with couples and honeymooners, offering private suites with direct ocean access and a serene, intimate atmosphere. Guests have mentioned 'honeymoon' 11 times in reviews, highlighting its appeal for romantic stays.
What are the main issues guests have reported about the hotel?
Some guests have noted inconsistencies in housekeeping and cleanliness, including reports of dirty towels and unclean beds. Additionally, there have been complaints about slow food service, unresponsive pool staff, and high prices for food and drinks that some found disproportionate to the value.
Does the hotel have a restaurant and what do guests say about the food?
Yes, Zoa Hotel has a restaurant with high-quality cuisine and a unique mezcal tasting experience. Guests have given positive feedback about the dining experience, though some have noted that food and drink prices are relatively high.