Aura

Aura, 14400 S Cicero Ave, Midlothian, IL 60445, United States

4.5 · 495 reviews analysed
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Gumo's take

Aura in Midlothian, IL, is a contemporary, adults-only hotel known for its luxurious and discreet accommodations, featuring spa tubs, fireplaces, and modern amenities. It caters to guests seeking a sensual and relaxing escape, with a focus on privacy and upscale experiences. While the hotel's design and ambiance are praised, guest experiences vary significantly due to inconsistent staff behavior and service. Positive reviews highlight the hotel's modern rooms and helpful staff, while negative feedback centers on poor customer service, unprofessional front desk interactions, and unresolved complaints.

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How guests rate it

Location
88
Facilities
78
Staff & Service
42
Room Comfort & Cleanliness
85

What guests love

  • Modern, spacious rooms with amenities like spa tubs, fireplaces, and vibe lighting
  • Discreet and convenient location on Cicero Ave in Midlothian
  • Complementary adult entertainment channels and a rejuvenating hot tub

Worth knowing

  • Inconsistent and unprofessional front desk service, including rude staff and unresolved guest complaints
  • Bathroom design lacks privacy, with the toilet not enclosed in a separate space
  • Reports of racial discrimination and unfair membership suspensions

Common questions

Is Aura in Midlothian suitable for families or is it adults-only?

Aura is an adults-only hotel, making it unsuitable for families with children.

What amenities are included in the hotel rooms at Aura?

Aura's rooms feature spa tubs, fireplaces, vibe lighting, and modern, spacious designs tailored for a luxurious stay.

What are some common guest concerns about Aura?

Guest concerns include inconsistent and unprofessional front desk service, lack of bathroom privacy due to the toilet not being enclosed, and reports of racial discrimination and unfair membership suspensions.