Grand Mercure Krabi Ao Nang

9, Grand Mercure Krabi Ao Nang, 9, Tambon Aonang, Mueang Krabi District, Krabi 81180, Thailand

4.2 · 546 reviews analysed
Grand Mercure Krabi Ao Nang – photo 1
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Gumo's take

Grand Mercure Krabi Ao Nang is a 5-star upscale hotel located in the heart of Ao Nang, offering a blend of modern design and Southern Thai charm. It is ideal for both business and leisure travelers, with family-friendly features like a Kids Club, multiple swimming pools, and diverse dining options including Italian cuisine at Da Vino Trattoria. The hotel is praised for its panoramic views, rooftop bar, and attentive service, though some guests have noted inconsistencies in maintenance and service recovery.

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How guests rate it

Location
88
Facilities
78
Staff & Service
92
Room Comfort & Cleanliness
85

What guests love

  • Exceptional rooftop bar (Typsy Rooftop Bar) with panoramic views of limestone cliffs
  • Family-friendly amenities including a Kids Club and children's pool
  • Diverse dining options such as Italian cuisine at Da Vino and all-day dining at Chill Kitchen
  • Well-located in Ao Nang, close to Ao Nang Beach and local attractions

Worth knowing

  • Some reports of maintenance issues such as malfunctioning hot water and mold smells in rooms
  • Limited parking space and occasional unprofessional service from call center staff
  • Inconsistent service recovery despite GM involvement in some cases

Common questions

What dining options are available at Grand Mercure Krabi Ao Nang?

The hotel offers diverse dining options, including Italian cuisine at Da Vino Trattoria and all-day dining at Chill Kitchen.

Is the hotel suitable for families with children?

Yes, the hotel is family-friendly, featuring a Kids Club, children's pool, and a range of amenities suitable for families.

Are there any reported issues with the hotel's maintenance or service?

Some guests have reported maintenance issues such as malfunctioning hot water and mold smells in rooms, as well as occasional unprofessional service from call center staff.

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